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  1. #1
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    Missing Stars on Bank Map Pack Listings

    Doing a Google search for [city name] lawyers, [city name] plumbers, [city name] restaurants invariably leads to a search with a prominent map pack, with average GMB star ratings associated with each location.

    But I'm noticing that [city name] banks seems to be hiding the stars from the local map pack. Is anyone else seeing this too? Has it always been this way and I just never noticed?

  2. #2
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    Re: Missing Stars on Bank Map Pack Listings

    Hey Chris,

    I'm going to copy and paste what I have written about this in my training

    There are currently a few types of local 3-packs, but the ones I see most commonly are branded and non-branded. The branded 3-pack is generally what you get when you search things like “sears dallas” or “starbucks seattle” or “state farm chicago.” You’ll get a non-branded 3-pack when you search generic categories like “shopping mall chicago” or “auto insurance baltimore.”

    Here are the noticeable differences between the 2:
    • The branded 3-pack has an ABC labeling on it; the non-branded 3-pack does not.
    • The non-branded 3-pack shows reviews/rating stars; the branded 3-pack does not.
    • The non-branded 3-pack shows the primary category for the listing (e.g., “Insurance Agency”); the branded 3-pack does not.



    It is important to know what type of pack you are dealing with because a brief change I witnessed once showed that the ranking factors are different. Here are some of the differences I observed.

    • Keywords in the domain matter more for non-branded 3-packs.
    • Organic ranking factors matter more for non-branded 3-packs.
    • Hidden addresses may hinder ranking for a branded 3-pack.
    • Distance to the city-center (centroid) mattered more for branded 3-packs. The map is generally zoomed in more as a result (check out the screenshot below).
    • Keywords in the business name mattered more for non-branded 3-packs.
    • Using the proper primary category mattered more for branded 3-packs.

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