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  1. #1
    Member Since
    Jul 2017
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    Bad reviews for a rebranded business

    So here is the dilemma:

    • Client has purchased locations from a company and the old company had TERRIBLE Google Reviews
    • Client DOES have the credentials to the GMB account
    • They want to go through some rebranding but do not want the bad reviews to be tied to them. New management, new employees, etc.

    Trying to think some work arounds for the client. Any suggestions or advice is greatly appreciate. One of the ideas we had was:

    1) Create new GMB listing with new rebranded name and use a tracking number for phone. Would this work? Or would this be considered a dupe because the address remained same? Reason we thought to use a tracking number was so there was a differential from the old listing.

    Thank you in advance!

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  3. #2
    Member Since
    Jul 2012
    Toronto, ON
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    Re: Bad reviews for a rebranded business

    You should be able to get the old reviews removed. In this case, I believe they will remove ALL reviews up to a certain point. Your best bet is to reach out to GMB and explain the situation.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

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  5. #3
    Member Since
    Jun 2012
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    Re: Bad reviews for a rebranded business

    Thanks Joy! Was hoping you'd see this one.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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