Thanks Thanks:  0
Likes Likes:  3
Results 1 to 7 of 7
  1. #1
    Member Since
    Sep 2012
    Location
    Nashville, TN
    Posts
    1,115
    Thanks (Received)
    1
    Likes (Received)
    4

    School Names Changed in Maps but not Search

    Hey guys,

    I posted this over in the GMB forum but no luck. Thought I would try here:

    I'm working with a school system to get their names and contact info updated. 10 schools total. 8/10 schools have this issue:

    When I claim the school and change the name, the name changes in Google Maps but won't change on the knowledge card in search.

    For example:

    Google Search (Knowledge Card)

    Google Maps

    The name needs to be "Leary Elementary School" and is correct in the dashboard and on maps. But correcting the knowledge card in search has the old name "Monica B. Leary Elementary School".

    How do we get these names corrected?

    And remember, we have to do this across 7 other schools as well.

    Another example:

    I claimed this school and changed the name to "Webster Learning Center" as it should be called. The Knowledge card did not change but Google Maps did:

    Google Search (Knowledge Card)

    Google Maps

    Any help would be greatly appreciated!
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service

  2. #2
    Member Since
    Sep 2014
    Location
    San Marcos, CA
    Posts
    528
    Thanks (Received)
    1
    Likes (Received)
    1

    Re: School Names Changed in Maps but not Search

    Joshua -

    This is just speculation based on things I've seen in the past, but here goes:

    Is there any chance that there are *two* google records for those sites, and that one of them is showing up in the SERP and the other one is showing up in Maps?

  3. Likes Linda Buquet liked this post
  4. #3
    Member Since
    Sep 2012
    Location
    Nashville, TN
    Posts
    1,115
    Thanks (Received)
    1
    Likes (Received)
    4

    Re: School Names Changed in Maps but not Search

    Quote Originally Posted by Tim Colling View Post
    Joshua -

    This is just speculation based on things I've seen in the past, but here goes:

    Is there any chance that there are *two* google records for those sites, and that one of them is showing up in the SERP and the other one is showing up in Maps?
    It's possible.

    I've scoured maps though for any extra listings that might be what's actually connected to search but so far nothing.

    Also, when you click on the map in the knowledge card, that's the map listing that comes up.

    Additionally, both the KC and map listing said "Own this business?" before I verified and both now no longer say that.

    Finally, these are the listings that show when I access "Google Search" and "Google Maps" from the links in the GMB dashboard in the "info" section.

    I think they're correlated.

    Thoughts?
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service

  5. #4
    Member Since
    Sep 2012
    Location
    Nashville, TN
    Posts
    1,115
    Thanks (Received)
    1
    Likes (Received)
    4

    Re: School Names Changed in Maps but not Search

    Any other ideas from anyone else?
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service

  6. #5
    Member Since
    Jul 2012
    Location
    Toronto, Ontario
    Posts
    2,857
    Thanks (Received)
    7
    Likes (Received)
    11

    Re: School Names Changed in Maps but not Search

    Hey Joshua, did you try the feedback Link in the bottom right-hand corner of the knowledge panel?

    Sent from my XT1650 using Tapatalk
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  7. #6
    Member Since
    Sep 2012
    Location
    Nashville, TN
    Posts
    1,115
    Thanks (Received)
    1
    Likes (Received)
    4

    Re: School Names Changed in Maps but not Search

    I have not but just found tonight that you can become a rep of a Knowledge Card and suggest edits above and beyond the Feedback option. Definitely going to try it.

    Any other suggestions?
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service

  8. Likes Colan Nielsen liked this post
  9. #7
    Member Since
    Jul 2012
    Location
    Toronto, Ontario
    Posts
    2,857
    Thanks (Received)
    7
    Likes (Received)
    11

    Re: School Names Changed in Maps but not Search

    Definitely update us after you try that out!
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  10. Likes JoshuaMackens liked this post

Similar Threads

  1. Replies: 3
    Last Post: 09-20-2017, 01:46 PM
  2. Changed Business Name
    By Mike Pedersen in forum Local Business Citations
    Replies: 2
    Last Post: 07-09-2015, 09:38 PM
  3. Why Has Zagat Score Changed?
    By jhoecannon in forum Local Reviews
    Replies: 4
    Last Post: 03-27-2013, 08:06 AM
  4. You Are "Old School" If You Still Communicate Primarily Through Emails
    By Travis Van Slooten in forum Consultant's Corner
    Replies: 8
    Last Post: 03-21-2013, 10:42 AM
  5. Google Changed My Address (Street Name)
    By Dan in forum Help & Support for Google Local
    Replies: 9
    Last Post: 12-13-2012, 12:56 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •