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  1. #1
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    Download Not Enabled Issue

    Hi everyone

    We have one client with about 24 locations who we keep getting Download Not Enabled for multiple locations daily. We clear them out--they come right back the next day. Google support hasnt been helpful and I see this is an issue with others on the Google forums

    Does anyone have any insight on this? Its very frustrating.

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  4. #2
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    Re: Download Not Enabled Issue

    We, too, have a client where this keeps happening. Not sure why they are triggering this, either.

  5. #3
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    Re: Download Not Enabled Issue

    Yes, almost daily for one my clients with 36 locations. Two others with 90+ and 30+ don't ever have it.

    I wonder if it is the vertical? My problematic client is in the health care space, also notably different it is adwords enabled.

  6. #4
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    Re: Download Not Enabled Issue

    Hey guys, I'll go check the private Google Top Contributor forum and see if this issue has been raised/discussed there. If not will alert Google to this thread.

    Keep ya posted...
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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  8. #5
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    Re: Download Not Enabled Issue

    I have had this issue for awhile. No one has ever figured out why
    -----
    CDK Global SEO Specialist & Local Listings Guru

  9. #6
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    Re: Download Not Enabled Issue

    Here's a public thread over there where the problem is being discussed and some solutions offered.
    Solved: Download Not Enabled - Page 2 - The Google Advertiser Community - 1466435
    It was marked solved but isn't really.

    I'll escalate to Google now.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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  11. #7
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    Re: Download Not Enabled Issue

    A private forum? Do you have to know a special handshake or codeword to get in? "The eagle flies at midnight"

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    Re: Download Not Enabled Issue

    Found this from a 2016 thread so seems this has been an issue for some time.

    You can learn more about downloading locations here, and how to enable listings for download (as well as what the "download not enabled" messaging means) here.
    Does that help at all?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  13. #9
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    Re: Download Not Enabled Issue

    Quote Originally Posted by FriarTuck00 View Post
    A private forum? Do you have to know a special handshake or codeword to get in? "The eagle flies at midnight"
    Haha! Should not have mentioned that I guess...

    But one of the major perks of being a Google Top Contributors is that we are able to report/discuss issues like this that come up, directly with Googlers. If the managers we work with don't have an answer they'll push it up the flagpole to the product manager or engineer that deals with that type of an issue.

    So no secret handshake. Have to just work hard to become a Top Contributor, to join the club.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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  15. #10
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    Re: Download Not Enabled Issue

    Hey guys,

    Linda posted over at the GMB forum and I saw it so I thought I'd update this thread. This is a known issue that Google is working on resolving. I'll try to update this thread when I hear back that it's resolved. It's been happening for quite a while.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

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