Thanks Thanks:  1
Likes Likes:  0
Results 1 to 2 of 2
  1. #1
    Member Since
    Jun 2012
    Ottawa, Canada
    Thanks (Received)
    Likes (Received)

    In British Columbia, client held responsible for unfair negative reviews

    Disgruntled bride ordered to pay $115K after defamatory posts ruin Chinese wedding-photo business
    By Jason Proctor, British Columbia, CBC News
    March 1, 2018

    A Richmond, B.C., woman who saw her Chinese wedding photography business crumble under the viral reach of a disgruntled bride's poison pen says she hopes her personal nightmare can serve as a lesson for others. A B.C. Supreme Court judge has ordered the angry bride to pay $115,000 in damages for defaming Kitty Chan's now-ruined business, Amara Wedding. Chan says she's pleased with the ruling. But the case was never about the money.

    "What I have lost has already gone, so I don't think anything can compensate that. I want to prove to people that they have to face any consequences when they say something on the internet," Chan said Wednesday....

    Justice Gary Weatherill found that Emily Liao dedicated herself to sullying Chan's business after receiving a set of what she felt were sub-par proofs of pre-wedding shots. "This case is an example of the dangers of using the internet to publish information without proper regard for its accuracy," Weatherill wrote. "Emily, and others who think it is acceptable to use the internet as a vehicle to vent their frustrations, must be given the message that there will be consequences if their publications are defamatory."
    Bear in mind that civil awards in Canada are generally substantially below what would be awarded by US courts. To me this still seems low, given Liao was so persistent and vehement in her attempt to damage the company that the company was forced to go under as a result of the negative campaign, but it is at least a moral victory.


  2. Thanks Scott Rawlins thanked this post
  3. #2
    Member Since
    Jun 2012
    Thanks (Received)
    Likes (Received)

    Re: In British Columbia, client held responsible for unfair negative reviews

    Wow. So many stories lately about reputation/review problems.
    Sad it was so bad she went out of business!

    Thanks for sharing David.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

Similar Threads

  1. Best Responses to Negative Customer Reviews
    By billbean in forum Local Reviews
    Replies: 9
    Last Post: 06-28-2017, 06:24 AM
  2. Turn Negative Reviews into a Positive
    By Linda Buquet in forum Local Reviews
    Replies: 5
    Last Post: 02-26-2014, 01:00 PM
  3. When is the Inside Local Expert Webinar on Reviews being held?
    By Susan Walsh in forum Previous InsideLocal Webinars
    Replies: 3
    Last Post: 09-14-2013, 07:35 AM
  4. Best way to handle negative reviews left by competitor?
    By Angie Jensen in forum Local Reviews
    Replies: 13
    Last Post: 07-29-2013, 02:24 PM
  5. Replies: 5
    Last Post: 09-27-2012, 01:28 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts