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  1. #11
    Member Since
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    Re: Disappearing Reviews

    Nice find Scott! That makes sense.

    And the numbers add up too. Your client lost 13 reviews from the total count which is equal to the number of "Anonymous" Google reviews they have.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

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  3. #12
    Member Since
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    Re: Disappearing Reviews

    Hey guys,

    I noticed this morning (my morning, when most of you would have been sleeping I guess ) and notified Mike. A client dropped from an average rating of 4.8 to 3.7 - they obviously didn't have many reviews to begin with, but not many do in this particular industry. Still, they've been hit harder than their competition with this and having the lowest rating in the local finder isn't good.

    Of course it's a kick to get a review process in place but, as Mike mentioned in his post, a warning would have been nice.

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  5. #13
    Member Since
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    Re: Disappearing Reviews

    Nice find and thanks for sharing Martin.

    Sent from my XT1650 using Tapatalk
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  6. #14
    Member Since
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    Re: Disappearing Reviews

    Yes Martin, thanks so much for sharing with Mike and here.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  7. #15
    Member Since
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    Re: Disappearing Reviews

    Quote Originally Posted by Scott Rawlins View Post
    This may having something to do with it per Mike Blumenthal and one of his clients.

    GOOGLE STOPS COUNTING ANONYMOUS REVIEWS?
    I just read that... came here to post the link and Scott had beat me to it.

    That does seem like a likely explanation and, if true, a welcome move by Google in my opinion.

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  9. #16
    Member Since
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    Re: Disappearing Reviews

    I saw this yesterday when I returned from vacation. In the article it says that the reviews can still be viewed, but he posted a couple of updates down in the comments saying otherwise:

    5/28:
    "Today I am looking and not only have they stopped counting them, they have been removed."

    and 5/29:
    "It was a long weekend and its still early in Mountain View.
    We learned over the weekend that the A Google User reviews have now been removed.
    My personal guess is that it is a feature not a bug but we are awaiting word from Google."


    *sigh* Google.

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