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  1. #21
    Member Since
    Oct 2012
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    Re: GMB "Agency Dashboard" Problems or Confusion

    Based on this thread and the discussion i'm seeing on Twitter... definitely do not want to try this yet.
    My rarely updated website (I should fix that) - https://www.ericrohrback.com
    Follow me on Twitter
    Want to talk? Book time with me here
    Marketer / Operations Director @ RedShift

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  3. #22
    Member Since
    Jul 2012
    Location
    Toronto, ON
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    Re: GMB "Agency Dashboard" Problems or Confusion

    Also, I sent all this feedback to Google so I'll try to update this thread when I hear back on if they fix anything (or plan to).
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO, a 270+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  4. #23
    Member Since
    Jul 2012
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    Toronto, ON
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    Re: GMB "Agency Dashboard" Problems or Confusion

    The latest issue discovered today (someone tweeted this to me). There appears to be no way to link any listings inside the new dashboard to AdWords. Tons of location extensions disappeared. *sigh*
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO, a 270+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  5. Thanks Tim Colling, Linda Buquet, Jim Froling thanked this post
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  6. #24
    Member Since
    Aug 2017
    Location
    Montreal, QC
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    Exclamation Re: GMB "Agency Dashboard" Problems or Confusion

    A new issue!

    Under Requests sent, we currently show 23 listings. However, we have requested (through different member accounts) access to over 200 listings since we migrated our accounts. No matter how many more requests we send, the number remains 23.

    Currently trying to contact Google Support regarding the same, however they have been absolutely useless as normal.

    Hoping to add to the list of issues and, potentially, solutions!

    Thanks all!

  7. #25
    Member Since
    Jul 2012
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    Toronto, ON
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    Re: GMB "Agency Dashboard" Problems or Confusion

    I sent that to Google to add to the list. Thanks for letting me know. There is a way you can get in touch with GMB specifically for issues with the new dashboard. Use this link.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO, a 270+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  8. #26
    Member Since
    Jul 2012
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    South Orange County, California
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    Re: GMB "Agency Dashboard" Problems or Confusion

    You're lucky, I guess. Most of our accounts were setup with an old Gmail account, like yours. Most of those have us listed as "Owner", (not Primary Owner, ALWAYS reserved for the business owner). Still, a brick wall.

    This is SO frustrating! For so long, Google said that a local business owner did not need us.

    Now they admit, it may not be a bad idea.

    And consultants/agencies that have worked this space for years hit a "brick wall" when trying to connect.

    S**t! When does YEARS of Local SEO work, 5 Star Reviews and regurgitating all of Google's "best practices" actually pay off?

    Start a new account?

    Does Google have ANY idea how much time, effort, energy has gone into establishing these existing accounts.? All by THEIR GUIDELINES?

    Pretty Pissed!

  9. Thanks Linda Buquet thanked this post
  10. #27
    Member Since
    Jul 2012
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    South Orange County, California
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    Re: GMB "Agency Dashboard" Problems or Confusion

    Joy, you are such a blessing!

    Not just for Local SEO consultants/agencies, but our clients as well.

    Keep up the good work!

  11. Thanks Tim Colling, JoyHawkins thanked this post
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  12. #28
    Member Since
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    Montreal, QC
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    Re: GMB "Agency Dashboard" Problems or Confusion

    Hey Jim,

    I see where you are hitting the difficulty. Maybe these are some possible solutions?

    If you have multiple listings in the same account, even if you are the owner you should still be able to transfer those locations into a location group (we were able to). Then, invite the organization ID to manage that location group.

    If they are all in single accounts, you can try to invite the Location Group ID of a Group you have created in your organizational account, which should work.

    If all else fails, you can temporarily 'switch' your Ownership status to Primary Ownership and revert it back to the client, although that is probably quite time consuming.

    Maybe this will help your situation, not sure...

  13. Thanks Jim Froling thanked this post
  14. #29
    Member Since
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    Toronto, ON
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    Re: GMB "Agency Dashboard" Problems or Confusion

    Something else I just realized. My agency dashboard currently has less than 30 listings in it. I'm no longer getting notifications for any of them. No Q&A, edit changes, reviews etc. This usually only happens when you hit 100 listings. I'll ask Google if this is intended but I have a feeling it is. Ugh.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO, a 270+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  15. Thanks Linda Buquet thanked this post
  16. #30
    Member Since
    Jul 2012
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    South Orange County, California
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    Re: GMB "Agency Dashboard" Problems or Confusion

    Thanks, I really appreciate the input. However, I've decided not to touch this thing until the bugs are resolved. Just too much time and effort to potentially screw up my client listings permanently.

  17. Likes Linda Buquet, Tim Colling liked this post

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