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  1. #31
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    Re: GMB "Agency Dashboard" Problems or Confusion

    Hey guys... we have had Google read all the comments here, plus we've been giving them an earful - and they ARE listening!

    See if anything in this post helps: Feedback on Organization Accounts and FAQs - The Google Advertiser Community - 1744861


    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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  4. #32
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    Re: GMB "Agency Dashboard" Problems or Confusion

    Hello Everyone

    Having read through this thread thanks for the insights everyone I was looking for some help on the following :-

    So far all I have done is set up the new email account for the agency dashboard and it is currently sitting empty almost it was hard enough getting it to this point

    Within client accounts , with main locations and subsidiaries me and my team are managing over 2000+ listings they are currently all working without issue in there stand alone accounts, the fact that if they are migrated means the location extensions / Adwords connection will stop working this will cause issues in my agency long with the clients.
    I am of the same view as Jim that I want to wait for the problems to shake out before starting to move them across in great numbers.

    In relation to the help doc that Linda just shared I am not getting the functionality to add a location group ID to a listing is the best thing to raise it using the help form Joy shared on the 20th?

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  6. #33
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    Re: GMB "Agency Dashboard" Problems or Confusion

    Yes, I would contact Google using that form.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

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  8. #34
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    Re: GMB "Agency Dashboard" Problems or Confusion

    The inability to add locations to location groups without being the "primary owner" of the listing is our biggest pain point as an agency. Even if we wanted to have primary ownership (which we don't) and even if the clients wanted to award us with that level of access (they don't), it's next to impossible to get them to actually do it.

    Most SMBs don't even know who set up their GMB listing or where their credentials are to award us access, let alone how to go in there and change the permissions on the account or (even worse) how to plug in my new agency account as an owner on their end. Pretty much stops the whole process in its tracks.

    And this is a shame because I want to do some RSS automation with Google Posts using Sendible and Google won't let Sendible call more than 100 locations from any of my current GMB accounts. I have one account with like 200+ locations in it too, so my plan for automating content to Google Posts just won't work until I can get all of those locations into the agency dashboard. Really short-sighted piece of software design here, Google. Did they even think to find out how agencies work at all? Did anybody over there bother to sit down and write a use case?

  9. #35
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    Re: GMB "Agency Dashboard" Problems or Confusion

    Hey Eddie,

    If you request ownership-level access to the listing from your agency dashboard, the user should be able to approve it by just clicking a button on the email they get from Google. This feature has definitely made it easier (in my opinion) to get the owner to grant access.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

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  11. #36
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    Re: GMB "Agency Dashboard" Problems or Confusion

    Thanks, Joy. Good to know. That sounds easy enough in principle. In practice that's logistically daunting with 200+ locations in my dashboards and a majority of clients who don't even know where their credentials are, which gmail account the listings are attached to, who set it up in the first place, etc. Plus most of them would be very hesitant to give up full ownership of the listing, however briefly.

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