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  1. #1
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    GMB location, no verify, no access

    Hi guys,

    Checking to see if anyone has a better method on getting a business back on the GMB maps.

    The client purchased the business about 2 months ago. We've already gone through the "request access" and waited now 10 days, but there's been no email from Google saying Denied, and no option to "claim this business".

    The previous owner was with HiBu, and cancelled services with them. Could it be possible that they're holding it and the business can't transfer ownership?

    We've gone through the creation of a new listing (as that's how google has it) and it says "Duplciate listing" and then waited on the transfer ownership end of things.

    Does anyone have any other methods to try and claim the business? We don't know who owned it previously (possibly HiBu, but unknown). We have scans of utility bills, phone numbers working, staffed location - but no listing, so now Knowledge panel either. Phones have started to slowly stop ringing.

    Anyone have any thoughts on where to turn for this client?

    Thanks,
    Conor Treacy
    Big Red SEO - Omaha, NE

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  3. #2
    Member Since
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    Re: GMB location, no verify, no access

    Conor - what support team are you talking to? Twitter, email, chat, phone?
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  4. #3
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    Re: GMB location, no verify, no access

    Hi Joy,

    We had filled out the email via the help section, but as of yet, haven't received any responses. This was done via the owners gmail account.

    Earlier today we put in another help request for teh verification to see if we can get Video verification on that, but the owner will not be at the office until tomorrow, so waiting to see what happens there.
    Conor Treacy
    Big Red SEO - Omaha, NE

  5. #4
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    Re: GMB location, no verify, no access

    Just an update,
    We submitted the request for a Video Verification, submitted 8 pictures, 3 utility bills and more details.
    Once submitted, we received an automated response saying that we hadn't gone through the steps to request Post Card verification and to please click that link, however that link doesn't exist. The only thing that exists is "Duplicate Listing" and "Request Access".

    When we click Reqeust Access, it just reloads the page (maybe it's sending the request out), but as of yet, there's been no verification email in Google and no rejections to the request either.
    Conor Treacy
    Big Red SEO - Omaha, NE

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  7. #5
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    Re: GMB location, no verify, no access

    I would ask support if you could create a new listing then. I would do that, verify it and then hopefully they can merge them and unverify the other owner.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

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