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  1. #11
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    Re: Business still shows in two locations, one old and closed

    Quote Originally Posted by djbaxter View Post
    As in a Twitter DM, you mean, @JoshuaMackens?
    Yessir!
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service
    Local Listing Ninja Reviews - Check Out Our 100+ 5 Star Reviews!

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  4. #12
    Member Since
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    Re: Business still shows in two locations, one old and closed

    Thanks to everyone for your suggestions. I've been tied up with technical stuff and sweating in this heat wave (AC just can't keep up with temperatures and humidity this high) but I'll follow through on Twitter within a day or two.

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  6. #13
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    Re: Business still shows in two locations, one old and closed

    I find it really funny that GMBsupport's Twitter account is more helpful than well... getting in touch with them through their own support site.

    I agree with Joshua, Twitter DM is the way to go. I've had very good results from using that as a first step. The reps are pretty nice too.
    My rarely updated website (I should fix that) - https://www.ericrohrback.com
    Follow me on Twitter
    Want to talk? Book time with me here

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  8. #14
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    Re: Business still shows in two locations, one old and closed

    Thanks, everyone. I just sent the details via Twitter DM.

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  10. #15
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    Re: Business still shows in two locations, one old and closed

    Well, that was fast:

    Hi there! Thanks for reaching out! We've marked the listing at "910 Randolph Dr, Appleton, WI 54913" as moved to your requested listing: "N1894 Vandenbroek Rd, Kaukauna, WI 54130", so you should be all set! It could take up to 48 hours to reflect on Google Maps and up to 2 weeks to reflect on Google Search. Let us know if you have any questions! -R

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  12. #16
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    Re: Business still shows in two locations, one old and closed

    Yay! Thanks David for letting us know.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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  14. #17
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    Re: Business still shows in two locations, one old and closed

    Quote Originally Posted by djbaxter View Post
    Well, that was fast:
    That's hilarious.

    They are never that fast with me. Nice!
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service
    Local Listing Ninja Reviews - Check Out Our 100+ 5 Star Reviews!

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  16. #18
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    Re: Business still shows in two locations, one old and closed

    Just checked now and the duplicate (incorrect) location is already gone. Awesome!

    Clarification:

    If you search for the business, only one (correct) location comes up. If you follow the link in post #1, you can still see the old location but it is clearly marked as "permanently closed".

    Name:  RM closed2.png
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    Name:  RM closed1.png
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  18. #19
    Member Since
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    Re: Business still shows in two locations, one old and closed

    Quote Originally Posted by djbaxter View Post
    Just checked now and the duplicate (incorrect) location is already gone. Awesome!

    Clarification:

    If you search for the business, only one (correct) location comes up. If you follow the link in post #1, you can still see the old location but it is clearly marked as "permanently closed".

    Name:  RM closed2.png
Views: 19
Size:  3.3 KB

    Name:  RM closed1.png
Views: 19
Size:  23.2 KB
    Sounds like they closed it instead of marketing it "moved". I would ask them to mark it "moved" so that any ranking juice passes to then new one, although I think Google uses 302's for that last time I heard so maybe it doesn't help as much as it used to? I'm not sure. Joy would know.

    But I would definitely message them back and ask them to mark it "moved". They may ask you to unverify the old listing in order to do that.
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service
    Local Listing Ninja Reviews - Check Out Our 100+ 5 Star Reviews!

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  20. #20
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    Re: Business still shows in two locations, one old and closed

    The 1st rule of GMB is "NEVER, EVER MOVE"!

    I was afraid that was going to happen. You just never know if you are going to get that dreaded permanently closed message. I'd def reach back out as J said ask them to fix it.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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