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  1. #1
    Member Since
    Jul 2018
    New Orleans, LA
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    Business name filtering out Google Review


    I work for a business let's call Product.com - we are having issues getting reviews as customers refer to Product.com in the content and Google considers it a URL, filtering it out.

    To add to the confusion, it will appear to be posted for the reviewer but not publicly.

    Does anyone have experience with this? Tips to overcome it? In addition, explaining this to customers has proved difficult and any insights are appreciated.

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  3. #2
    Member Since
    Jul 2012
    Toronto, Ontario
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    Re: Business name filtering out Google Review

    Hey Fred,

    I really don't think there is anything you can do other than asking your customers to NOT mention your business name in the review. Just blame it on Google

    Since this is algo related I don't think there is anything GMB support can do to help you out.

    With that said, it couldn't hurt to contact GMB support to see if they have any suggestions.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

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