Whitespark below header forums

User Tag List

Thanks Thanks:  5
Likes Likes:  3
Results 1 to 6 of 6
  1. #1
    Member Since
    Oct 2017
    Location
    Los Angeles
    Posts
    22
    Thanks (Received)
    4
    Likes (Received)
    6
    Mentioned
    1 Post(s)
    Tagged
    1 Thread(s)

    Is There A Phone Number For Google Adwords Support?

    Hi All,

    My client keeps having their ads disapproved for "destination not working," but the destination is working fine.

    Their ads have come to a screeching halt and they're getting no leads.

    I have only been able to identify 1 way for contacting G support -- email/form submission.

    Does anyone know if they have a support phone number?

    I just have a hard time imagining that they wouldn't have a number.

    I'd appreciate any tips/advice.

    Thanks!

  2. GradeUs in threads
  3. #2
    Member Since
    Jun 2012
    Location
    Ottawa, Canada
    Posts
    2,345
    Thanks (Received)
    191
    Likes (Received)
    168
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Re: Is There A Phone Number For Google Adwords Support?

    @MeganR

    Have you tried @GoogleAds on Twitter? That might be fastest - at least they were very fast on Twitter for a different kind of problem I had.

    But I also found this:

    Contact Local Services support - Google Ads Help

    Google Ads Help

    Contact Local Services support

    To reach the Local Services support team, call the support number for your country.

    Country Contact Number
    Canada 1-866-246-6453
    Monday - Friday, 9 a.m.–8 p.m. EST
    United States 1-866-246-6453
    Monday - Friday, 9 a.m.–8 p.m. EST
    United Kingdom +44 (0800) 169-0409
    Monday - Friday, 9 a.m.–6 p.m. GMT
    Ireland 1-800-812-558
    Monday - Friday, 9 a.m.–6 p.m. GMT

  4. Thanks MeganR, JoyHawkins thanked this post
    Likes MeganR, Linda Buquet liked this post
  5. #3
    Member Since
    Oct 2017
    Location
    Los Angeles
    Posts
    22
    Thanks (Received)
    4
    Likes (Received)
    6
    Mentioned
    1 Post(s)
    Tagged
    1 Thread(s)

    Re: Is There A Phone Number For Google Adwords Support?

    DJ, thanks!

    I'm on the PHONE with Adwords support right now!


  6. Likes djbaxter liked this post
  7. #4
    Member Since
    Oct 2012
    Location
    Pittsburgh, PA
    Posts
    946
    Thanks (Received)
    26
    Likes (Received)
    48
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Is There A Phone Number For Google Adwords Support?

    Since you pay for ads, the phone support is much better with AdWords. It's easier to get problems escalated and resolved than it is with other products.
    My rarely updated website (I should fix that) - https://www.ericrohrback.com
    Follow me on Twitter
    Want to talk? Book time with me here
    Marketer / Operations Director @ RedShift

  8. Thanks djbaxter thanked this post
  9. #5
    Member Since
    Aug 2016
    Location
    Toronto, Canada
    Posts
    27
    Thanks (Received)
    2
    Likes (Received)
    0
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Re: Is There A Phone Number For Google Adwords Support?

    Quote Originally Posted by djbaxter View Post
    @MeganR

    Have you tried @GoogleAds on Twitter? That might be fastest - at least they were very fast on Twitter for a different kind of problem I had.

    But I also found this:

    Contact Local Services support - Google Ads Help

    Google Ads Help

    Contact Local Services support

    To reach the Local Services support team, call the support number for your country.

    Country Contact Number
    Canada 1-866-246-6453
    Monday - Friday, 9 a.m.–8 p.m. EST
    United States 1-866-246-6453
    Monday - Friday, 9 a.m.–8 p.m. EST
    United Kingdom +44 (0800) 169-0409
    Monday - Friday, 9 a.m.–6 p.m. GMT
    Ireland 1-800-812-558
    Monday - Friday, 9 a.m.–6 p.m. GMT
    Just an FYI guys, all calls are now seemingly handled by Tier 1 support located elsewhere. Almost all our calls went to India for accounts that didn't have a rep.

    It was never a good support experience as you're made to go on a wild goose chase, and answers are incorrect.

    So proceed with caution

  10. Thanks djbaxter thanked this post
  11. #6
    Member Since
    Oct 2012
    Location
    Pittsburgh, PA
    Posts
    946
    Thanks (Received)
    26
    Likes (Received)
    48
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Is There A Phone Number For Google Adwords Support?

    Yes, many calls go overseas if you aren't spending enough to have a dedicated account manager.

    I guess it depends what issues you were having with the account / how familiar you are with AdWords. I've never found their product knowledge any less than some of the reps in the US, and in fact some of the US reps were worse than their overseas counterparts. Some overseas reps also had perfectly fine English, so simple problems got fixed pretty easily.

    It all depends what kind of issues you're having and what sort of review process needs to take place. I'd rather not lump all of them into the category of overseas = poor service, because that's not the case.

    What were some of the issues that you had the most problems with?
    My rarely updated website (I should fix that) - https://www.ericrohrback.com
    Follow me on Twitter
    Want to talk? Book time with me here
    Marketer / Operations Director @ RedShift

  12. Thanks djbaxter thanked this post

Similar Threads

  1. Google Phone Support
    By JoshuaMackens in forum Google Local
    Replies: 13
    Last Post: 07-12-2016, 05:15 PM
  2. Google Announces Local Phone # Call Forwarding for AdWords
    By Linda Buquet in forum Google Local
    Replies: 0
    Last Post: 10-13-2014, 09:19 AM
  3. Uh Oh..Google Phone Support Down
    By Colan Nielsen in forum Google Local
    Replies: 2
    Last Post: 11-05-2013, 06:12 AM
  4. Will Phone # On Adwords Effect Rank On Google+ Local?
    By jhoecannon in forum Google Local Specific Issues
    Replies: 2
    Last Post: 05-22-2013, 05:32 PM
  5. Replies: 6
    Last Post: 02-17-2013, 08:27 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Whitespark above footer forums