Local Marketing Summit below header forums

User Tag List

Thanks Thanks:  1
Likes Likes:  1
Results 1 to 9 of 9
  1. #1
    Member Since
    Mar 2013
    Location
    Las Vegas
    Posts
    134
    Thanks (Received)
    8
    Likes (Received)
    7
    Mentioned
    0 Post(s)
    Tagged
    2 Thread(s)

    Staffed Regus Office Location Suspended in GMB. Any way to save?

    I know about the risks of using a Regus office and virtual offices in general, but I have a client that uses leases an office in a Regus complex that they use and have staffed M-F.

    All has been well since they moved into the office until 2 weeks ago the GMB listing was suspended and no longer visible in the search results. They had the hours listed as 24/7 since they have after hours call answering services, but they only staff the office 830-5. So I switched the hours in case this was the issue. (The suspension didn't say why, just 'quality issues'. There was also an additional category that was similar, but I removed that extra category too. Once done I resubmitted for appeal.

    I received a canned response stating:
    The address used in your listing doesn’t match the address of your business. You must list your business at its correct location.

    In particular: Do not create a listing, or place your pin marker at a location where the business does not physically exist. P.O. Boxes/Virtual offices are not considered accurate physical locations. Your business location should be staffed during its stated hours. Please note that mailboxes at mail receiving locations are also not considered accurate physical locations.

    Please change your listing to comply with our policies and submit it for review. We’ll review your listing and if it complies with our policies, we’ll lift the suspension.
    The address formatting that is used in this office complex is a little strange in that the main address is 1234 Example Ave Suite#100. Then inside that suite #, there are individual room numbers. All offices inside use the same Suite#100. The preferred mailing address is just the client's business name and the Suite #100 address. they normally don't need to include the Room #, but in response to the GMB message I added the Room# in addition to the suite# and sent back a full explanation of how the office formatting was at this location.

    One day later I get the same response:
    The address used in your listing doesn’t match the address of your business. You must list your business at its correct location.
    The address DOES match the address of the business. It is listed on the website, they get mail there, it is formatted correctly, and it is staffed (small staff, but still staffed.)

    Is there any way to reason with GMB Support or any way around this issue? It's like they don't listen, or the address is flagged as a whole.

    We are not worried so much if search results get filtered for keywords, but this office has lots of caregivers and vendors that need to find the address by business name searches and stop by to drop off and pick up supplies, so showing up in maps for them is very important.

    Thanks for any insight.
    Wordpress Specialist: Building, Repairing, Updating, Maintenance, Hack Repair/Cleanup and Security.
    Owner of Say So Marketing in Las Vegas, NV.

  2. GradeUs in threads
  3. #2
    Member Since
    Jul 2012
    Location
    Toronto, Ontario
    Posts
    2,781
    Thanks (Received)
    68
    Likes (Received)
    89
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Re: Staffed Regus Office Location Suspended in GMB. Any way to save?

    Hey Greg,

    This is a difficult scenario because it is incredibly rare for a business to actually rent a virtual office full-time with staff there. I honestly don't think I have EVER come across that scenario.

    If you are 100% confident that they qualify I would post over at the GMB forum and one of the TC's can help you out.

    Let me know how it goes. Feel free to post the link to the GMB post here.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  4. #3
    Member Since
    Mar 2013
    Location
    Las Vegas
    Posts
    134
    Thanks (Received)
    8
    Likes (Received)
    7
    Mentioned
    0 Post(s)
    Tagged
    2 Thread(s)

    Re: Staffed Regus Office Location Suspended in GMB. Any way to save?

    Thanks Colan.

    Regus is known for Virtual Offices, and some of them are, but they also have various sized real offices inside their suites. It's a full executive office complex. I also just heard taking pictures could help when I reapply, so working on that now.
    Wordpress Specialist: Building, Repairing, Updating, Maintenance, Hack Repair/Cleanup and Security.
    Owner of Say So Marketing in Las Vegas, NV.

  5. #4
    Member Since
    Nov 2012
    Posts
    972
    Thanks (Received)
    32
    Likes (Received)
    40
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: Staffed Regus Office Location Suspended in GMB. Any way to save?

    Let us know how it turns out Greg.
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

  6. #5
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,804
    Thanks (Received)
    134
    Likes (Received)
    143
    Mentioned
    4 Post(s)
    Tagged
    0 Thread(s)

    Re: Staffed Regus Office Location Suspended in GMB. Any way to save?

    I would do a video vs photos. Easier to show they're there. Long term I would honestly suggest your client move though. It's likely to get suspended again.

    I advise people to avoid addresses that are associated with virtual office services.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO, a 270+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  7. #6
    Member Since
    Mar 2013
    Location
    Las Vegas
    Posts
    134
    Thanks (Received)
    8
    Likes (Received)
    7
    Mentioned
    0 Post(s)
    Tagged
    2 Thread(s)

    Re: Staffed Regus Office Location Suspended in GMB. Any way to save?

    Quote Originally Posted by JoyHawkins View Post
    I would do a video vs photos. Easier to show they're there. Long term I would honestly suggest your client move though. It's likely to get suspended again.

    I advise people to avoid addresses that are associated with virtual office services.
    Thanks Joy, I will advise them that video is a better option.

    I always warn people about the red flags when moving to these types of offices, but the Regus salesperson was apparently very vocal in saying Google has no problem with their addresses. (wrong!) ;-)
    Wordpress Specialist: Building, Repairing, Updating, Maintenance, Hack Repair/Cleanup and Security.
    Owner of Say So Marketing in Las Vegas, NV.

  8. Likes Colan Nielsen liked this post
  9. #7
    Member Since
    Sep 2012
    Location
    Nashville, TN
    Posts
    1,212
    Thanks (Received)
    49
    Likes (Received)
    69
    Mentioned
    3 Post(s)
    Tagged
    2 Thread(s)

    Re: Staffed Regus Office Location Suspended in GMB. Any way to save?

    Quote Originally Posted by Greg Schueler View Post
    Thanks Joy, I will advise them that video is a better option.

    I always warn people about the red flags when moving to these types of offices, but the Regus salesperson was apparently very vocal in saying Google has no problem with their addresses. (wrong!) ;-)
    Yeah, I've heard that story a lot. You're right, they're dead wrong :/
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service
    Local Listing Ninja Reviews - Check Out Our 100+ 5 Star Reviews!

  10. #8
    Member Since
    Mar 2013
    Location
    Las Vegas
    Posts
    134
    Thanks (Received)
    8
    Likes (Received)
    7
    Mentioned
    0 Post(s)
    Tagged
    2 Thread(s)

    Re: Staffed Regus Office Location Suspended in GMB. Any way to save?

    Update for those following...

    I gathered a copy of the client's lease which shows the physical address and the room number, a copy of the floor plan that shows the layout of all the rooms/offices in the Suite, added a few images (couldn't get video) of the office with staff in the office and included a list of other companies in the same address that were live on GMB.

    I also unchecked the Service Area business to hide the address, which was not what we wanted, but just an attempt to get the listing re-instated. We figured at least people could call for the address if needed. The percentage of foot traffic is smaller than phone calls.

    Google approved the request and re-instated the listing. I have left the address hidden and not sure if that was the deciding factor or the proof I sent in, but at least we are showing up again.
    Wordpress Specialist: Building, Repairing, Updating, Maintenance, Hack Repair/Cleanup and Security.
    Owner of Say So Marketing in Las Vegas, NV.

  11. Thanks Scott Rawlins thanked this post
  12. #9
    Member Since
    Sep 2012
    Location
    Nashville, TN
    Posts
    1,212
    Thanks (Received)
    49
    Likes (Received)
    69
    Mentioned
    3 Post(s)
    Tagged
    2 Thread(s)

    Re: Staffed Regus Office Location Suspended in GMB. Any way to save?

    Quote Originally Posted by Greg Schueler View Post
    Update for those following...

    I gathered a copy of the client's lease which shows the physical address and the room number, a copy of the floor plan that shows the layout of all the rooms/offices in the Suite, added a few images (couldn't get video) of the office with staff in the office and included a list of other companies in the same address that were live on GMB.

    I also unchecked the Service Area business to hide the address, which was not what we wanted, but just an attempt to get the listing re-instated. We figured at least people could call for the address if needed. The percentage of foot traffic is smaller than phone calls.

    Google approved the request and re-instated the listing. I have left the address hidden and not sure if that was the deciding factor or the proof I sent in, but at least we are showing up again.
    Wow. Sounds as intense as a manual penalty removal request. Very well done!
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service
    Local Listing Ninja Reviews - Check Out Our 100+ 5 Star Reviews!

Similar Threads

  1. GMB Listings Suspended and Gmail Account Suspended
    By bhartzer in forum Google My Business
    Replies: 5
    Last Post: 12-08-2017, 09:23 AM
  2. GMB unable to save category order.
    By Oceanmedianow in forum Local Search
    Replies: 1
    Last Post: 11-08-2016, 06:04 AM
  3. Client moves office to a new location a few streets away
    By Jo Shaer in forum Moving or Name Changes
    Replies: 6
    Last Post: 08-13-2015, 02:42 PM
  4. How can I change our office location on Google Maps?
    By DavidMoth in forum Google My Business
    Replies: 1
    Last Post: 06-30-2015, 07:37 AM
  5. What Would You Do? Leased Location vs Home Office, Big 3 vs Google
    By RobinOctane in forum Local SEO & Ranking
    Replies: 7
    Last Post: 03-12-2014, 08:36 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Whitespark above footer forums