Over the course of about a month and a half, Google deleted more and more reviews, according to the dealership. By July 15, the number of reviews had dropped from 418 to 405. By August 1, they had dropped from 405 to 281. By August 3, they had dropped from 281 to 9.

“The reappearance of some of our reviews is one of the most confusing aspects of this whole situation,” Wirtz says. “We were assured in two separate correspondences from Google that, if a review disappears, it would not return.”

Wirtz shares a response he says they got from Google in response to a Better Business Bureau complaint Suzuki of Wichita filed against the company:

Ongoing discussion about this in the Local Search Forum thread about the FTC complaints against Google for lost reviews.

See it on Scoop.it, via Google Places Optimization & Local SEO News

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