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  1. #1
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    Map Maker, Hidden Address and Do Not Support

    Ok guys, so it had been a busy couple of weeks acquiring a new client and I have been out of the loop. I received an email today from a client asking about the map on his contact page and why the pin marker had moved.

    Name:  2013-04-08 04.16.58 pm.png
Views: 404
Size:  125.4 KB

    From there I went to MapMaker to see if any edits had been made b/c on 3/7/13 this client emailed me with some questions regarding MapMaker. These are the screenshots from that day.
    Name:  2013-03-07 04.44.59 pm-1.png
Views: 264
Size:  480.0 KB
    Name:  image006-1.jpg
Views: 294
Size:  26.6 KB
    And this is what I found today on MapMaker 4/8/13.
    Name:  2013-04-08 03.24.21 pm.jpg
Views: 284
Size:  45.9 KB
    I am confused by a couple of things here. It says that the listing was deleted on owners request and there is a new label associated with his listing. We did not receive an email from Map Maker thanking us for any edits on that day. "SpaceMan Medical Cabinetry" is a listing that was deleted a long time ago (WE THOUGHT). The correct label for SpaceMan Home & Office is still there. Sooo, I came to the forum to see if anyone else had a similar issue and if it had been resolved. I read about the BUG Warning on 3/19/13 and then went to check the listing in Google Places dashboard.
    Name:  2013-04-08 03.17.00 pm.png
Views: 313
Size:  46.9 KB
    Sure enough when I went to view the listing on Google the location was no longer supported (which explained a deleted listing on 3/19) and the address IS and HAS BEEN hidden.

    I understand that the bug hit my clients listing and thats why the location is not supported but I don't understand the MapMaker screenshots. Has anyone experienced this with the bug?

    I'm freakin' out maaaan
    Last edited by Linda Buquet; 04-09-2013 at 03:38 PM. Reason: Moved out of the important general discussion about the hidden address bug

  2. #2
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    Re: Map Maker, Hidden Address and Do Not Support

    Amber this is a complicated problem on one specific client so cannot be in hidden address bug thread. Being in help will get eyes on this client's problems and your issues won't get mixed with with everyone else's in the big bug thread.

    I don't have time to help - Family medical emergency and trying to leave town.

    But I don't think this is hidden address bug. None of those got deleted or got do not support. This is something else I suspect. Hopefully MM experts or other pros can help you.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  3. #3
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    Re: Map Maker, Hidden Address and Do Not Support

    Ok, thanks Linda.

    The date that the listing was deleted on Map Maker was around the same time I saw that threads were posted about the bug but this issue seems a bit more complicated.

  4. #4
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    Re: Map Maker, Hidden Address and Do Not Support

    Hi Amber,

    Any chance that the listing is claimed in a second account somewhere?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  5. #5
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    Re: Map Maker, Hidden Address and Do Not Support

    Yes, after some prodding we found out it was claimed with an old gmail account.

    Also, viewed the correct listing from its separate Places account and it no longer takes me to a "location not supported page" and straight to the G+ Local page. The only issue now is that MM is not showing the correct listing with the pin drop.

    Sooooo, I removed that wrong listing from the old account and found it's G+ Local page, reported a problem, marked it as closed, and gave the correct business information along with the G+ URL and CID.

    Do I need to add the correct listing back to MM now? Or should I give it some time?

    When I search for it on MM this is what I get-
    Name:  2013-04-11 SpaceMan search on MM.png
Views: 364
Size:  135.8 KB

    The label for the correct listing no longer appears.
    Name:  2013-04-11 SpaceMan label missing on MM.png
Views: 261
Size:  480.5 KB

    Thanks Colan!

  6. #6
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    Re: Map Maker, Hidden Address and Do Not Support

    I would give it some time.

    Quote Originally Posted by Amber Robinson View Post

    Do I need to add the correct listing back to MM now? Or should I give it some time?


    Name:  2013-04-11 SpaceMan search on MM.png
Views: 364
Size:  135.8 KB

    The label for the correct listing no longer appears.
    Name:  2013-04-11 SpaceMan label missing on MM.png
Views: 261
Size:  480.5 KB

    Thanks Colan!
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  7. #7
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    Re: Map Maker, Hidden Address and Do Not Support

    Sooo, a lot has happened.

    4/15/13

    First, I was denied

    Name:  2013-04-16 01.22.26 pm.png
Views: 162
Size:  18.7 KB

    Following up on Map Maker I found this-
    Name:  2013-04-15 11.02.40 am.jpg
Views: 215
Size:  49.8 KB

    and then
    Name:  2013-04-15 SpaceMan listing created by Google.jpg
Views: 249
Size:  43.4 KB


    & then today, 4/16/13

    Name:  2013-04-16 01.14.37 pm.png
Views: 199
Size:  194.3 KB

    But when I click on 'B' listing it is still just as bare as it was yesterday and the original listing, 'A', no longer shows up on Map Maker or the Clients contact us page.

    This is my first time having a client's listing go through a situation like this so I am a little hesitant on which direction to go first.

    Does anyone know of a thread, with a similar situation, that I can read?

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