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    Information Gone in Dashboard

    Hi Linda,I'm sorry if someone has already posted about this. I tried searching the forum but couldn't find anything. I have a client who has 8 listings in their dashboard. Each of these listings had all of the information filled out: all category fields, hours, payments, photos, etc. I noticed when I logged into their account yesterday that Google wiped their account and reverted back to what the listings were originally before we had claimed them. There are no more custom categories, hours, photos, etc. for each listing. Also, the formatting of the business names have changed as well. Have you heard of this happening to anybody? It seems like a major gitch on Google's part? All of the information that is no longer in the dashboard is still displaying live though (I dont know how long this will last though...). I am not sure what to do-- enhance the 8 listings all over again? Report this to Google somewhere in hopes they will revert their changes?Thanks for all of your help!

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    Re: Information Gone in Dashboard

    Hi Rachel,

    1st I've heard.

    Sorry running out door. Gone all night and all day/night tomorrow. Hopefully someone else can weigh in or if you can provide a little more details that would be great.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
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    Re: Information Gone in Dashboard

    Quote Originally Posted by rossicone View Post
    Google wiped their account and reverted back to what the listings were originally before we had claimed them. There are no more custom categories, hours, photos, etc. for each listing. Also, the formatting of the business names have changed as well. Have you heard of this happening to anybody? It seems like a major gitch on Google's part? All of the information that is no longer in the dashboard is still displaying live though (I dont know how long this will last though...).
    Sorry for delay Rachel.

    You are saying that the changes and the data that got wiped out is INSIDE their dash?

    That's very odd. Normally she doesn't change what's IN the dashboard, just what's live. I've never heard of this happening before.

    IF that's what you are saying and everything is stripped out of dashboard but everything live is correct, I don't know how you'd even report as there is not an option for dashboard problems.

    What I recommend is to post over at the G forum with links to maybe 2 of the listings in question. Then post here giving me the link to your thread over there and after I read it if I can't figure anything else out, I'll escalate for you.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  5. #4
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    Re: Information Gone in Dashboard

    Hi Linda,

    Thank you so much for getting back to me. Yes, it seems like the listings in the dashboard were wiped. All of the custom information/enhancements I added to each listing are now gone (even though showing live still).

    I posted the issue on the Google Places Forum here: Google Groups

    Please let me know if there is anything else you'd like me to do for this! Thank you for all of your help, we appreciate it!

  6. #5
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    Re: Information Gone in Dashboard

    Thanks Rachel, a little tied up but will get over there soon.

    I did notice this and don't want to draw attention to it on the G forum. But the one that's "do not support" I think is due to violation.

    Name is listed as Dr. Andrew Wolfe - Denver Office. I realize why you did it and likely more for pts benefit. But technically the algo I think would still view that as keyword stuffing city in the title.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  7. #6
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    Re: Information Gone in Dashboard

    Hi Linda,

    Yeah we were having a lot of merging issues with all of their listings so we tried to differentiate the listings this way. I wanted to remove them in the titles before contacting you but didn't want to edit/save the listings in this wiped version of the listings. I wasn't sure that if I saved the listings looking like this if the listings live would start displaying the same thing...what do you think?

    Thanks,

  8. #7
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    Re: Information Gone in Dashboard

    Ya I'd hold off making any changes while a dashboard is borked. Just noticed and wanted to mention.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #8
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    Re: Information Gone in Dashboard

    Rachel, replied at G forum and escalated to Google. Will keep you posted.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #9
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    Re: Information Gone in Dashboard

    Thank you!!

  11. #10
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    Re: Information Gone in Dashboard

    Talked to Jade, she needs the email address used to manage this account.
    Will PM you for it so will be private.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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