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  1. #1
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    Pending Listing & Known Duplicate that I can't report

    So I appear to have gotten myself in a pickle. After changing to a unique account Google places account and changed my Google Voice Number to something more local to my service area I ended up in the following situation which I posted to the Google Places product forum.

    https://productforums.google.com/d/m...s/iA2HX5HcesMJ

    If I know there is duplicate out there, wouldn't it speed the process to actually report it rather than waiting for a random places staff person at Google to get my ticket as the next one in his queue? I am just not quite sure how if I don't have a live Google places url yet.
    Daniel C Berman Communications - http://www.danielcberman.com

  2. #2
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    Re: Pending Listing & Known Duplicate that I can't report

    Hi Daniel,

    Is this the duplicate that you want to report?

    https://plus.google.com/109688267563...ut?gl=us&hl=en
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  3. #3
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    Re: Pending Listing & Known Duplicate that I can't report

    Yep. If you or someone else can make that listing go bye-bye that would be great! I am hoping that will clear whatever issue Google's automated system has flagged my correct listing for and I can start working from there.
    Last edited by Daniel C Berman; 04-23-2013 at 11:04 AM. Reason: Clarifying sentence structure.
    Daniel C Berman Communications - http://www.danielcberman.com

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    Re: Pending Listing & Known Duplicate that I can't report

    That listing has a different phone number than what's on your website. Is that listing for an old location?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  5. #5
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    Re: Pending Listing & Known Duplicate that I can't report

    I changed Google Voice numbers from something that was easy to remember (and located several hundreds of miles away) to something that is within about 30 miles of my main market in an effort to improve my local relevance. (Unfortunately Google Voice doesn't have any numbers with 509 area codes.)

    I had also started to run multiple client's accounts under the same Google Places for Business account. When I learned that wasn't so wise I decided it was time to consolidate things so that my Google Analytics, personal Google Plus profile, Google Voice number, and Google Places for Business profile for my own business was all on one account. Then I will simply create a separate gmail account for each of my clients, run the various accounts through that gmail account for them and then share as appropriate with my master account. Then they also have an account to take with them if they leave.

    So yeah the simplest answer is that the profile is from an "old location."
    Daniel C Berman Communications - http://www.danielcberman.com

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    Re: Pending Listing & Known Duplicate that I can't report

    I think Jim's advice in the Google Forum is exactly what I would advise given what I know of the situation.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  7. #7
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    Re: Pending Listing & Known Duplicate that I can't report

    Thank you for the second opinion!
    Daniel C Berman Communications - http://www.danielcberman.com

  8. #8
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    Re: Pending Listing & Known Duplicate that I can't report

    Colan,
    Looks like your advice was correct. Not sure if it was human or algorithm but Google kicked my places entry out of pending "under review" and gave me the old profile url back.

    https://plus.google.com/109688267563742231827/

    The interesting part is that at least at the moment its displaying only my business name, my city, my state, the about link, and the photos link. There's no listing of the old or new phone numbers, my business description, my service area, or my payment methods. All of this information information was listed on the previous places entry, and is listed on the current places entry in the dashboard as well.
    Daniel C Berman Communications - http://www.danielcberman.com

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    Re: Pending Listing & Known Duplicate that I can't report

    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  10. #10
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    Re: Pending Listing & Known Duplicate that I can't report

    Quote Originally Posted by Daniel C Berman View Post
    Colan,
    Looks like your advice was correct. Not sure if it was human or algorithm but Google kicked my places entry out of pending "under review" and gave me the old profile url back.

    https://plus.google.com/109688267563742231827/

    The interesting part is that at least at the moment its displaying only my business name, my city, my state, the about link, and the photos link. There's no listing of the old or new phone numbers, my business description, my service area, or my payment methods. All of this information information was listed on the previous places entry, and is listed on the current places entry in the dashboard as well.
    Dan, because you tried setting up a new listing instead of fixing the old one its likey that google reset it on you.

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