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  1. #1
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    Private Mobile phone shows in the attorneys listing

    I received a call from an attorney client yesterday saying he was getting calls on his private mobile phone from people that found his number on the web. When I looked up his office in Google the Google plus listing was showing his private mobile number. So I logged into his places account and noticed that the main phone number was listed correctly (not the private Mobile number). However, in the mobile number field, his private mobile number was listed. I deleted the private mobile number. However, as of today the listing is still showing the private mobile number. Help!

  2. #2
    Member Since
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    Re: Private Mobile phone shows in the attorneys listing

    Hi Brian,

    It can take some time for the edit to reflect live on the listing. To try and speed up the process, submit an edit with Report a Problem/Edit Business Details. Those edits can be approved in as little as a few minutes if an RER or Google employee gets to it fast enough. Sometimes edit reviewers will call the number before they review it. So make sure that your client doesn't answer the phone with the business name or they won't remove the number.

    Make sure that the number isn't listed on any 3rd party sites so that Google won't pick it up again.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  3. #3
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    Re: Private Mobile phone shows in the attorneys listing

    Quote Originally Posted by Colan Nielsen View Post
    Hi Brian,

    It can take some time for the edit to reflect live on the listing. To try and speed up the process, submit an edit with Report a Problem/Edit Business Details. Those edits can be approved in as little as a few minutes if an RER or Google employee gets to it fast enough. Sometimes edit reviewers will call the number before they review it. So make sure that your client doesn't answer the phone with the business name or they won't remove the number.

    Make sure that the number isn't listed on any 3rd party sites so that Google won't pick it up again.
    Thanks Colan for the quick response. To submit an edit with Report a Problem/Edit Business Detail, do I log into places? I cannot see the report a problem link there. Or should I report it through the maps interface?

  4. #4
    Member Since
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    Re: Private Mobile phone shows in the attorneys listing

    The Report A Problem feature is a link that is directly on the G+ Local page itself.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  5. #5
    Member Since
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    Re: Private Mobile phone shows in the attorneys listing

    Sorry Brian I had to be offline today, but if I'd been here when you 1st posted I would have suggested using the new phone support option and support could have fixed it right over the phone. But that option is only available during business hours so it's too late now. But you could do it Monday AM if it's not fixed by then.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #6
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    Re: Private Mobile phone shows in the attorneys listing

    Quote Originally Posted by Linda Buquet View Post
    Sorry Brian I had to be offline today, but if I'd been here when you 1st posted I would have suggested using the new phone support option and support could have fixed it right over the phone. But that option is only available during business hours so it's too late now. But you could do it Monday AM if it's not fixed by then.
    I used the phone option and it worked really well. Amazing. What an innovative concept. Using the telephone to help people with their support issues. Those people at Google really have it together. LOL

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