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  1. #1
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    Google Places Support, Google Reps, Client Relationships, Rant

    I work with a company who does over 20+million in google adwords billings per year.

    Does anyone know if large companies like this, who give Google huge amounts get VIP TREATMENT for google places issues.

    Google Places is turning into a complete nightmare, and i passionately hate it. I'm sick of copping crap from clients, on google places issues which are not my fault.

    I heard that if you go through google adwords reps, they can communicate directly with google places support to get issues solved quicker.

    Another question, how do you guys tell clients and make them understand that Google Places can be a nightmare, and the support is very limited.

    Next client for GP, i will need to manage expectations alot better.

    RANT OVER.

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  3. #2
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    Re: Google Places Support, Google Reps, Client Relationships, Rant

    Hi Matt,

    Yes I know it can be so frustrating. I actually stopped doing Places directly for clients because it was so problematic. Now I just help you guys with tough cases for your clients, instead of facing the fire with my own.

    Quote Originally Posted by MattCarter08 View Post
    Does anyone know if large companies like this, who give Google huge amounts get VIP TREATMENT for google places issues.

    I heard that if you go through google adwords reps, they can communicate directly with google places support to get issues solved quicker.
    Nope, no VIP support. But you don't need an Adwords rep to help you get Places support. They typically are not very much help anyway.

    You know there is direct phone support now, right? You can usually get right through to a live person and many problems they can fix right on the spot.

    Quote Originally Posted by MattCarter08 View Post
    Another question, how do you guys tell clients and make them understand that Google Places can be a nightmare, and the support is very limited.

    Next client for GP, i will need to manage expectations alot better.
    When I still worked with clients, I would just tell them right up front Places is very buggy and unpredictable. I never really had them doubt me I don't think, but occasionally if something really bad kept happening - like reviews deleted on a regular basis, I would send them a related thread from the Google forum so they could see it wasn't them, it wasn't anything I did, it's just the way Places issues go sometimes.

    Sorry it's so frustrating and I don't blame you for ranting.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
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    Re: Google Places Support, Google Reps, Client Relationships, Rant

    Quote Originally Posted by Linda Buquet View Post

    You know there is direct phone support now, right? You can usually get right through to a live person and many problems they can fix right on the spot.

    Hi Linda, thanks for your response. No i didn't know there is a number?

    Is it US based, because my clients are in Australia.

  5. #4
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    Re: Google Places Support, Google Reps, Client Relationships, Rant

    Quote Originally Posted by MattCarter08 View Post
    Hi Linda, thanks for your response. No i didn't know there is a number?

    Is it US based, because my clients are in Australia.
    Last time I used it it was only available in the US. However, we were able to use it and we are located in Canada.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  6. #5
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    Re: Google Places Support, Google Reps, Client Relationships, Rant

    Quote Originally Posted by MattCarter08 View Post
    Hi Linda, thanks for your response. No i didn't know there is a number?

    Is it US based, because my clients are in Australia.
    Oh sorry, didn't realize. There is not a number to call, it's triggered from within the troubleshooter, which you have to be logged into the client's account to use. And I'm assuming it would only trigger for US accounts at this time.

    Below is my announcement with screenshots. It's pretty subtle and easy to miss unless you know what you are looking for. You can see if by chance it's an option there.
    http://localsearchforum.catalystemar...ocal-data.html

    I assume you can still use the regular troubleshooter to get to support via email, but sometimes there is a 2 week delay before they can get back with you.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  7. #6
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    Re: Google Places Support, Google Reps, Client Relationships, Rant

    Yes, I think it's just for the US.

    Im based in the UK and we don't have it yet!
    Nicholas Pratt | Director | Add me on Google+
    SEO Spark



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