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  1. #1
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    Merged or Not Merged

    I have an issue that is very frustrating for an account I just got.

    I have two insurance agents that are clients. They are two separate businesses, but sell insurance for the same company at the same address.

    Agent 1. Mark Derrico
    Agent 2. Mark Pinter

    Here is the problem.

    Agent 1.
    When logged out of Google+ the page shows up as agent 2's company name, but when logged in as agent ! it shows up as agent 1's company name.

    Anyone have any idea what is up?? I would really REALLY appreciate it!
    Last edited by Linda Buquet; 09-20-2012 at 08:02 PM. Reason: Since names and screens were posted, moved from general discussion to help which is more specific to one client.

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  3. #2
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    Re: Merged or Not Merged

    How's it going! Are you able to post screenshots of what you are talking about?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  4. #3
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    Re: Merged or Not Merged

    Yeah I meant to do that but I got lost focus apparently....... Squirrel...

    Signed in as agent 1
    Name:  Derrico Singed in.jpg
Views: 115
Size:  105.3 KB

    Not signed in to any google account
    Name:  Derrico not signed in.jpg
Views: 118
Size:  102.3 KB

    Here is a link to a YouTube screen capture that I did.
    Derrico Google Plus Page name issue - YouTube


    Let me know your thoughts

    Here is the page URL
    Mark Pinter - Country Financial - Google+ (should be Country Financial - Mark Derrico Insurance)

  5. #4
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    Re: Merged or Not Merged

    Thanks for posting!

    I don't have time to watch the video. But sure looks/sounds like a merge.

    Can you tell me are phone #s different? Hope so.

    Please list the correct phone for each agent, then I can dig in more and tell you for sure and recommend what to do.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #5
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    Re: Merged or Not Merged

    Thanks Linda, here they are:

    Agent 1 - Mark Derrico Insurance
    (480) 219-1829

    Agent 2 - Mark Pinter Insurance
    (480) 219-2014

  7. #6
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    Re: Merged or Not Merged

    So it looks like Pinter still has his own separate listing.
    Everything looks correct to me - right phone and right site?
    Mark Pinter Insurance - Country Financial - CORRECT

    Which is odd because in a true merge 2 dashboards would morph together and there would just be one live listing.

    You said: Agent 1 - Mark Derrico Insurance
    (480) 219-1829

    But on this listing and in MapMaker it's 1828.
    Mark Pinter - Country Financial - MERGED

    Anyway looks like the MapMaker bots have wreaked havoc with that listing and keep merging and/or mixing up NAP. Google Automated Reconciler 4 is at it again!

    Google Map Maker Had you researched it in MapMaker yet? That's an important troubleshooting step and helps tell the story. Damn bots!!!

    To fix - Use Troubleshooter
    (Be sure be logged into the same account your Place page is in)

    Select top option - Listing data >> I have verified - Yes >>

    Click the link at bottom. Select the data that's incorrect.

    Google support should get back with you in a few days. Then once you get a reply from a real person explain in more detail about the 2 independent agents sharing an office. But it can take several weeks for a merge to resolve.

    (Note if reading right this sec reload or re-read I copied the wrong URL at 1st and just fixed it.)
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #7
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    Re: Merged or Not Merged

    I typo'd it. 1828 is correct.

    Much thanks, I'll try that.

  9. #8
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    Re: Merged or Not Merged

    Good luck James.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #9
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    Re: Merged or Not Merged

    I approved/published the edit to the GMM feature and marked the latest AR4 edit as Spam -> Wrong Information. I suggest reporting bad bot edits as Spam in hopes that the bot will not return. AR4 needs to be reprogramed or disassembled preminately. In theory that should fix things... If not let me know and I'll take a seconf glance.

  11. #10
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    Re: Merged or Not Merged

    Oh Wow THANKs Andrew! I sometimes ask Gregg for MM help but forgot we had another RER in the house.

    Plus on a holistic or big picture level if something at Google is buggy or broken, I think Google reps should be accountable for fixing it and maybe if they see enough of the problems it will get fixed at the core. (Kill the bots!)

    Really appreciate your help!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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