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  1. #1
    Member Since
    Jul 2012
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    Charlotte NC
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    Looking for an effective REVIEW MANAGEMENT service

    I have an ortho client that needs to start being proactive with their reviews.

    I know all about services like DemandForce and Lighthouse- but I'm not interested in those options.

    Can anyone recommend a service that helps small businesses ask customers for a review?

    I want to give the customer the option of choosing which review site (Google, Yelp, Citysearch, etc.).

    I know Mike Blumenthal provides direction with his post, but again, I'm looking for a service.
    Chris Ratchford
    Prodentite
    Dental SEO & Websites

  2. #2
    Member Since
    Oct 2012
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    Re: Looking for an effective REVIEW MANAGEMENT service

    One to look at is GetFiveStars.com from Don Campbell. It has a very easy to use approach to gathering customer feedback and leading the customer through to the review process. There is also an agency level with significant quantity discounts available.

  3. #3
    Member Since
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    London UK
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    Re: Looking for an effective REVIEW MANAGEMENT service

    Following a tip from Phil Rozek I've been looking at Grade.us and have started building a couple of pages for clients. Too soon to tell how effective it is, but it certainly makes it easier for customers.
    Nick Rink | Smart Local Marketing
    Follow me on Twitter | Circle me on Google+ | Connect with me on LinkedIn
    Check your local listings and reviews here

  4. #4
    Member Since
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    Re: Looking for an effective REVIEW MANAGEMENT service

    Thanks Mike and Nick! I'll be sure to check them out.
    Chris Ratchford
    Prodentite
    Dental SEO & Websites

  5. #5
    Member Since
    Feb 2013
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    Sitting comfortably in my chair
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    Re: Looking for an effective REVIEW MANAGEMENT service

    I haven't tried it. Curious to know if anyone here has used the customer review tool of customerlobby.com ?

  6. #6
    Member Since
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    South Orange County, California
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    Re: Looking for an effective REVIEW MANAGEMENT service

    Five Stars says that if you are managing multiple accounts:

    We're currently in a closed beta -- if you have a beta access key, please enter it below. Otherwise, you can email us and we'll let you know when we launch!

  7. #7
    Member Since
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    Re: Looking for an effective REVIEW MANAGEMENT service

    To sort of toot my own horn, I have my product called ReviewSentry which you put on a sub domain for your client. It's a mitigation system that filters negative reviews into your clients inbox and delivers an SMS message that a review was submitted. On the other side, if the customer has a great review they are then presented with clients 3rd party review pages on sites like Yelp, etc where they can leave the review from their mobile or desktop. 100% FTC compliant system, no posting reviews on behalf, no sock puppet accounts, no astro turfing required.

    It is white label and available for agencies to resell. Currently I sell it on FB to roofing contractors for 1k set and 197 a month. If your interested contact me via PM on the forum.

  8. #8
    Member Since
    Jul 2012
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    Re: Looking for an effective REVIEW MANAGEMENT service

    Just wanted to follow up and let everyone know that I've delved in to Get Five Stars and I'm pretty happy with what I've seen so far.

    I've demo'd it to a couple clients and they really like it.

    But what I'm really impressed with so far is how the developer is open to suggestions. I've been emailing him back and forth with ideas and questions and I'm happy to see they've already implemented some of my suggestions.

    In the past I've seen some developers take months to listen to their clients, these guys at Get Five Stars updated their system within 24 hours.

    Here's an example of how the reviews integrate into the client's website (keep in mind that the reviews are filler content- not real):
    Patient Testimonials - Dakota Pediatric Dentistry
    Chris Ratchford
    Prodentite
    Dental SEO & Websites

  9. #9
    Member Since
    Jun 2012
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    SoCal
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    Re: Looking for an effective REVIEW MANAGEMENT service

    Great to hear Chris! I didn't know much about that product in particular but I know Don. Quality guy who does quality everything from what I've seen. I recommend his small business WP theme all the time.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #10
    Member Since
    Jul 2012
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    Minneapolis, MN
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    Re: Looking for an effective REVIEW MANAGEMENT service

    Chris:

    I'm looking into possibly using this system for a client of mine. I checked it out on your website and it looks pretty good. I just have a few questions for you...

    1. What happens when they submit their review? Are they redirected to a page with links to other directories they can leave a review on (i.e. a link to Yelp, Google+, etc. etc.)?

    2. If they are redirected that way, can you select which directories they get to choose from? And is the patient basically required to submit a second review then - the initial review they wrote plus the review they have to write for the directory they link to?

    3. Is the initial review they write automatically posted to the dentist's site if they select they are o.k. with that?

    Travis

    Quote Originally Posted by Chris Ratchford View Post
    Just wanted to follow up and let everyone know that I've delved in to Get Five Stars and I'm pretty happy with what I've seen so far.

    I've demo'd it to a couple clients and they really like it.

    But what I'm really impressed with so far is how the developer is open to suggestions. I've been emailing him back and forth with ideas and questions and I'm happy to see they've already implemented some of my suggestions.

    In the past I've seen some developers take months to listen to their clients, these guys at Get Five Stars updated their system within 24 hours.

    Here's an example of how the reviews integrate into the client's website (keep in mind that the reviews are filler content- not real):
    Patient Testimonials - Dakota Pediatric Dentistry
    TVS Internet Marketing: Helping Small Businesses Increase Their Visibility & Sales Online.

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