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  1. #1
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    Where Did The Troubleshooter Go?

    Can anyone access the Google Places Troubleshooter? It seems to be AWOL.

    ---------- Post Merged at 11:25 AM ---------- Previous Post was at 11:20 AM ----------

    Ok, looks like it has moved to a new location and is slightly different - https://support.google.com/places/tr...hooter/1386120


    I don't see the call support feature anymore....

    Maybe this is because the call feature is included within the new dashboards?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  3. #2
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    Re: Where Did The Troubleshooter Go?

    Wish I could make the "roll eyes" smiley bigger!!!

    They did something similar in the new dash. The troubleshooter only had options to troubleshoot Offers and Adwords. The data troubleshooter (the one most need and use) was gone.

    I found it up in "contact us" and said I thought it should be back in the troubleshooter where folks were used to seeing it. BUT they felt it was pretty discoverable up in "Contact Us".

    Did you get to that one via "Contact Us" Colan?

    Were you logged into new or old dash at the time?

    Seems they are moving stuff around. But I don't think taking the incorrect data troubleshooter out of the mix and making people frustrated trying to find it is a smart move.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
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    Re: Where Did The Troubleshooter Go?

    Quote Originally Posted by Linda Buquet View Post

    Did you get to that one via "Contact Us" Colan?

    Were you logged into new or old dash at the time?

    Seems they are moving stuff around. But I don't think taking the incorrect data troubleshooter out of the mix and making people frustrated trying to find it is a smart move.
    My co-worker sent me the link.

    I wasn't logged into the new dash.

    Looks like the option to have Google call you still comes up:

    Name:  call support 2.jpg
Views: 140
Size:  48.0 KB

    But clicking on the link takes me to this:

    Name:  call support 1.jpg
Views: 120
Size:  13.2 KB
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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    Re: Where Did The Troubleshooter Go?

    Any updates on the call feature?

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    Re: Where Did The Troubleshooter Go?

    Quote Originally Posted by JoshuaMackens View Post
    Any updates on the call feature?
    You have to click the red contact us button in the link I posted. Or if you have the new dashboard, you can access it from there.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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    Re: Where Did The Troubleshooter Go?

    Folks are reporting at Mikes they can't find call us.

    I just checked "Contact Us" where Colan and I both said it could be found and I cannot find it there either now. (Logged into OLD dash - have not checked new dash yet.)
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #7
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    Re: Where Did The Troubleshooter Go?

    Here is new post about phone support, but in it I mention how to find troubleshooters in both old and new dashboards.

    Enhanced Phone Support - New Google Places Dashboard
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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