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  1. #1
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    Did Infogroup toss all their listings after they launched their new site?

    Anybody else having issues with Infogroup right now? They just launched a new site and it appears they completely tossed out every login we have that I've been able to check so far. Not sure if this is a temporary issue or what.

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  3. #2
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    Re: Did Infogroup toss all their listings after they launched their new site?

    Same here. I'm waiting on a call back to see whats going on.

  4. #3
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    Re: Did Infogroup toss all their listings after they launched their new site?

    Yep. I haven't investigated to deeply but my old login became invalid.

    Phil, one of our Top Contributors did a fantastic post about it - Latest Local SEO Labyrinth: the New ExpressUpdateUSA | LocalVisibilitySystem.com
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  5. #4
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    Re: Did Infogroup toss all their listings after they launched their new site?

    Having the same issues. I hope its just a technical difficulty for a day ...........

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    Re: Did Infogroup toss all their listings after they launched their new site?

    You'll have to phone-verify your listing before you can do anything. But whether you're able to use your old login for a given listing once you've phone-verified it is unclear to me; haven't tried it yet, but I suspect you'll be able to use your old login.

  7. #6
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    Re: Did Infogroup toss all their listings after they launched their new site?

    I've attempted the phone verification with two different clients now and both times I received this message and the call didn't go through:

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    Would like to hear what others are experiencing.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  8. #7
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    Re: Did Infogroup toss all their listings after they launched their new site?

    @Colan

    Those aren't forwarding numbers or anything?

  9. #8
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    Re: Did Infogroup toss all their listings after they launched their new site?

    No it's a direct line. We get the client on the line, send the call, give them the code that pops up on the screen, and the call should come into their office.

    On one attempt, the call actually made it through but it hung up after asking for the verification code.

    I called their support and I was given a number of a guy who apparently deals with the instances of SEO's trying to update info or something like that. I'll report back after I talk to him.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  10. #9
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    Re: Did Infogroup toss all their listings after they launched their new site?

    This is exactly what happened for me.

  11. #10
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    Re: Did Infogroup toss all their listings after they launched their new site?

    Was finally able to send a successful verification call through to our client, gave our client the code (which pops up on the screen as soon as you hit the button for the call to go through) and they jumped to the other line to give the code to the automated caller.

    As soon as that is done, the screen changes and you are prompted to create an account. No need to use an e-mail specific to the business you are claiming. After that you can make edits to the listing.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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