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    Dashboard problem - not showing in 'see your listing on Google'

    Hi guys

    After having a recent drop in local rankings I've been looking at ways to improve my listing. Linda kindly gave me some tips on another thread which I implemented around a week ago - these included changing my description and service categories. I just logged into my dashboard this morning - the changes have not yet been made on the live listing - and noticed that when I click on 'see your listing on google' through the dashboard, my listing appears but with little information (all that it shows is name, phone number, website and opening hours, there are no photos and nine of my 50 or so reviews). However, when checking the listing through the search results everything seems fine - my listing is here. I'm also attaching a screen of the dashboard listing. When I go into to edit the listing through the dashboard all the information is still there.
    So my question is, has anybody experienced this before, and if so is it an indicator of a possible problem with the listing or is it nothing to worry about? Many thanks in advance
    Attached Images Attached Images  
    Jody Thomas Driving School - www.jodythomasdriving.co.uk

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  3. #2
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    Re: Dashboard problem - not showing in 'see your listing on Google'

    This is the same thing that Google will sometimes do when you make NAP updates to a listing. Did you make any NAP edits?

    I would hold off on doing anything for a few days to see if Google can sync up the dash with the correct listing again.

    I'll dig a little deeper as soon as I can.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

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    Re: Dashboard problem - not showing in 'see your listing on Google'

    Hi Colan. Thanks for your reply, I haven't made any changes to NAP, only changes to business description and categories. Guess I'll leave it and hope for the best!
    Jody Thomas Driving School - www.jodythomasdriving.co.uk

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    Re: Dashboard problem - not showing in 'see your listing on Google'

    Hi Jody,

    Did you have this dupe before? http://goo.gl/maps/z5Ow6

    If not, it looks like your changes may have split off to a new duplicate listing for some reason. Which is odd and does not normally happen except occasionally sometimes if you change NAP. Which is I think what Colan was referring to as well.

    Can you click from dash again and confirm if plus.google.com/111181574076734834981 is the page you land on?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Dashboard problem - not showing in 'see your listing on Google'

    Hey Linda.

    Wow I hadn't noticed that but that's not to say it wasn't there before I made the changes.....just clicked from dash and was taken to https://plus.google.com/111181574076...gl=GB&hl=en-GB so I'm guessing that's ok?

    ---------- Post Merged at 07:21 AM ---------- Previous Post was at 07:15 AM ----------

    Also, don't know if this is relevant but just noticed there's no numbers under the 'Impressions' and 'Actions' column just a couple of dashes, seems odd!
    Jody Thomas Driving School - www.jodythomasdriving.co.uk

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    Re: Dashboard problem - not showing in 'see your listing on Google'

    Quote Originally Posted by Jody Thomas View Post
    Hey Linda.

    Wow I hadn't noticed that but that's not to say it wasn't there before I made the changes.....just clicked from dash and was taken to https://plus.google.com/111181574076...gl=GB&hl=en-GB so I'm guessing that's ok?

    ---------- Post Merged at 07:21 AM ---------- Previous Post was at 07:15 AM ----------

    Also, don't know if this is relevant but just noticed there's no numbers under the 'Impressions' and 'Actions' column just a couple of dashes, seems odd!
    No not really OK. I don't know why that would happen. Dashes under impressions and actions would be normal for a new listing. I think somehow you got what I call a "split dupe". You lost control of the listing that WAS claimed. Instead of making changes to IT, Google created a new listing in your dashboard.

    Let's wait a couple weeks and see if these merge back together.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Dashboard problem - not showing in 'see your listing on Google'

    Oh, doesn't sound good........ok thanks Linda, I'll let you know if anything changes, appreciate your help as ever!
    Jody Thomas Driving School - www.jodythomasdriving.co.uk

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    Re: Dashboard problem - not showing in 'see your listing on Google'

    Hi guys

    Just wanted to post a followup now nearly two weeks have passed and to get your advice. Since then, the duplicate listing is still live, and my main listing which I originally tried to edit has remained the same. Strangely too, my main listing is now displaying only my mobile number (which should be the secondary number) and not my area code phone number. The area code phone number is now showing with the duplicate listing. What would you suggest is the best course of action concerning the duplicate listing, and also what advice would you give given that I can't now edit my main listing as it seems to edit the dupe instead from the dashboard.
    Thank you in advance!

    ---------- Post Merged at 10:53 PM ---------- Previous Post was at 10:43 PM ----------

    Just to confirm that when I click on 'see my listing on Google' through the dashboard it takes me to the dupe, but when editing it shows me my main listing. Thanks again.
    Jody Thomas Driving School - www.jodythomasdriving.co.uk

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    Re: Dashboard problem - not showing in 'see your listing on Google'

    Can anybody help?

  11. #10
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    Re: Dashboard problem - not showing in 'see your listing on Google'

    Jody,

    Have you reported the issue to Google yet? You don't mention anything about that in the earlier posts.

    Something I find interesting (just not sure what to make of it yet) is that you have a record on Map maker for this one - https://plus.google.com/102840018104135508686. The address is displayed on Map Maker, even though you have hidden it in the places dash.

    This one has no record on Map Maker (presumably because the address is not being picked up by Google) - https://plus.google.com/111181574076734834981

    Is there any chance that either of those listings are claimed in another account other than yours?
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

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