GradeUs banner  below header new
Thanks Thanks:  0
Likes Likes:  0
Results 1 to 9 of 9
  1. #1
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,627
    Thanks (Received)
    154
    Likes (Received)
    165

    Yay! PERMANENTLY CLOSED - Moved Business - Google Update

    Last year around this time, I broke a story in the New York Times, an expose if you will, about how easy it was to erroneously mark a business as PERMANENTLY CLOSED on Google.

    Closed in Error on Google Places, Merchants Seek Fixes - NYTimes.com

    Wow was that only a year ago? Feels like EONS ago... I worked for days with the reporter, feeding him info and also suggested he talk to Mike Blumenthal who was also quoted. That particular problem took several months for Google to fix, but is now under control and businesses do not get maliciously removed as often.

    Today, I'm happy to report about a related Google problem we've been pushing Google for change on, that has been fixed.
    permanently closed

    When a business moves, Google recommends "closing" the old Google+ Local listing and creating a new one. However a HUGE problem is when you did that Google would put a yellow sign on the front door that said "This place is permanently closed." That label to me as a potential customer searching for a business says "OUT OF BUSINESS" and I'm going to go back to search and find a different business!

    NOT COOL, if the business just moved, to say it is "permanently closed" and I've been harping on this for months. In that post I referenced a quote from Vanessa in April saying they were working on better messaging. Here is one of many discussions at our forum about the problems, and in that thread back in August I announced we'd been pushing Google on the issue again. At one point I finally said, if you can't give us an alternate label that says "This business has moved", can't you give us a combo message saying the business closed OR moved? Happy to announce the new improved messaging just went live!

    YAY! Google has changed the label!

    OLD: This place is permanently closed

    NEW: This place has closed or relocated.


    Image of New Label
    Name:  PlaceClosed.jpg
Views: 774
Size:  4.6 KB

    Hat tip to Colan @ Imprezzio Marketing, a very active member here. I discovered the news at their blog yesterday. Google Finally Displays Proper Signage When a Business Moves | Imprezzio Marketing

    Google moves slowly sometimes, but really appreciate it when they DO listen to us and get the job done!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  2. Local Marketing Summit banner in thread
  3. #2
    Member Since
    Jul 2012
    Location
    California
    Posts
    479
    Thanks (Received)
    0
    Likes (Received)
    2

    re: Yay! PERMANENTLY CLOSED - Moved Business - Google Update

    A 'move' in the right direction!!! Thanks so much for reporting on this, Linda. Great to see.
    Local Business Website Design, Professional Copywriting and Consulting at Solas Web Design!

  4. #3
    Member Since
    Jul 2012
    Posts
    186
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Yay! PERMANENTLY CLOSED - Moved Business - Google Update

    Great to hear.

    Now to be perfect it just needs to be upgraded to say:


    This place has closed or relocated, or has changed it's name.

    Though rebrandings are somewhat rare, and you should understand the risks of doing so when you decide to do one.

  5. #4
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,627
    Thanks (Received)
    154
    Likes (Received)
    165

    Re: Yay! PERMANENTLY CLOSED - Moved Business - Google Update

    Yep great point Gregg!

    But HOPEFULLY by the time they get around to giving us a "name changed" sign the scraping/merging part of the system will be controlled/improved to the point you can just edit the existing listing, instead of having to close and create a new one!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #5
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,664
    Thanks (Received)
    57
    Likes (Received)
    63

    Re: Yay! PERMANENTLY CLOSED - Moved Business - Google Update

    What would be awesome is if the business has relocated for the "relocated" to be linked to the new location or something.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  7. #6
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,627
    Thanks (Received)
    154
    Likes (Received)
    165

    Re: Yay! PERMANENTLY CLOSED - Moved Business - Google Update

    Joy, this is just the 1st little step to making things better. More coming.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #7
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,627
    Thanks (Received)
    154
    Likes (Received)
    165

    Re: Yay! PERMANENTLY CLOSED - Moved Business - Google Update

    Bumping since most of you are out playing over the weekend and may have missed this news from Saturday.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  9. #8
    Member Since
    Jul 2012
    Location
    Delhi, India
    Posts
    32
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Yay! PERMANENTLY CLOSED - Moved Business - Google Update

    This seems to be something good news from Google. Now onward business owners can show the relocation of the business rather then seeing CLOSE on the listing. Customers will also be happy to read it.
    Google needs to make more updates in this regards only. Thanks Linda for sharing this post and for the valued discussion.

  10. #9
    Member Since
    Apr 2014
    Location
    Asheville, NC
    Posts
    141
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Yay! PERMANENTLY CLOSED - Moved Business - Google Update

    It's back!....

    Name:  Screen Shot 2015-05-12 at 7.33.15 AM.png
Views: 939
Size:  134.7 KB
    Rich Owings
    Local Is Where It's At | Asheville, NC SEO

Similar Threads

  1. Business Has Moved/Business is Closed Message
    By rossicone in forum Moving or Name Changes
    Replies: 14
    Last Post: 10-08-2012, 08:28 AM
  2. Replies: 20
    Last Post: 08-20-2012, 10:29 AM
  3. Replies: 4
    Last Post: 08-14-2012, 11:24 AM
  4. Google PageRank Update for August 2012
    By djbaxter in forum Organic SEO
    Replies: 2
    Last Post: 08-02-2012, 06:42 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
GradeUs above footer new