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  1. #1
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    Don't Try To Fix Your Google Maps Listing Yourself, Call Google?

    Don't Try To Fix Your Google Maps Listing Yourself, Call Google.
    by Barry Schwartz, Search Engine Roundtable
    Jul 22, 2013

    I posted the issue in Google Business Help and was steered into all the wrong places for over a month. In short, they changed the location of my business from 250 West Nyack Road to 250 W Nyack Way. It lead to major issues with clients coming to our office, getting lost and the complaints. My listing within Google Places showed Road, but Google showed Way on Google Maps.

    I was told by a level 12 non-Googler to wait it out. That was a mistake.

    Eventually, I was instructed to call Google support over here and when I did, within an hour the issue was resolved.

    So next time you have a major listing issue with Google Maps - don't be a fool like me and listen to your own advice and call for support.
    Read more...

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  3. #2
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    Re: Don't Try To Fix Your Google Maps Listing Yourself, Call Google?

    LOL! Thanks David. I saw Barry's post over the weekend and meant to jump in and try to help but was busy on a consult. Glad he got it fixed.

    And yep, phone support is the way to get things done these days.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
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    Re: Don't Try To Fix Your Google Maps Listing Yourself, Call Google?

    *Wonders if we have the telephone number over here yet...*

    Probably not since all my clients are still on the old Places dashboard

    PS, Fingers crossed, I may have got my missing road onto the map now thanks to help from Andrew Sawyer

  5. #4
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    Re: Don't Try To Fix Your Google Maps Listing Yourself, Call Google?

    The old dashboard totally has phone support too. Just not quite as prominent But I don't know if they have it over there.

    Try to find the data troubleshooter, which has moved around. Log into a client, click help top right, then contact us. If not there, then select incorrect data on my listing and then see if there is a call us option.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Don't Try To Fix Your Google Maps Listing Yourself, Call Google?

    OMGOMGOMG! It says Call Us on a big red button! I wonder when they slipped that in there! Thanks Linda

  7. #6
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    Re: Don't Try To Fix Your Google Maps Listing Yourself, Call Google?

    That would be a big BLUE button, not a red one - I was so excited!

  8. #7
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    Re: Don't Try To Fix Your Google Maps Listing Yourself, Call Google?

    Cool, exciting stuff. Will be trying this out with a client next week ... Jo, have you tried it yet?
    Nick Rink | Smart Local Marketing
    Follow me on Twitter | Circle me on Google+ | Connect with me on LinkedIn
    Check your local listings and reviews here

  9. #8
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    Re: Don't Try To Fix Your Google Maps Listing Yourself, Call Google?

    LOL Nick, not yet. I'm still waiting to see if my client's map issue has resolved itself. Now if only that had been there a couple of weeks ago!

  10. #9
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    Re: Don't Try To Fix Your Google Maps Listing Yourself, Call Google?

    Quote Originally Posted by Jo Shaer View Post
    OMGOMGOMG! It says Call Us on a big red button! I wonder when they slipped that in there! Thanks Linda
    COOL! Had a feeling you had it, just need to know where to look. Like I said they've been moving menus and options around lately.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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