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  1. #1
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    Google Places Account Suspended

    I logged into our Places dashboard and seen that our account has been suspended. We have a total of 8 listings and have not made any changes to them since Google started migrating local to +. Our Places page has not been merged with our + bus page. I submitted a reconsideration by clicking the button in the dashboard. The next day I received the following email:

    Hello,
    Thank you for requesting a review of your rejected listing(s).

    Unfortunately, this process is no longer supported.
    You may create a new listing that adheres to our guidelines in order to
    show up on Maps.

    If your listing shows as pending, please check on Maps to see if it is
    live. In that case please be patient as we are currently overhauling the
    reconsideration process. Please also have a look in the Help Center at
    Listing is marked as 'Needs Action' - Places for business Help for
    further updates.

    When I log in to my dashboard I still have the red banner message Account Suspended and all my listing say Pending, Being Reviewed. When I search for my bus name + city my listings show up in the SERPS, with the exception of one.

    At this point I'm not sure if my account is truly suspended due to my listings still showing up. Have there been any notable changes to the Places guidelines? Should I just start a new account and resubmit my listings? As mentioned I have 8 listings, so I wasn't sure if I should post all the url's and bus info for each location.

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  3. #2
    Member Since
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    Re: Google Places Account Suspended

    Hi Michael,

    So sorry to hear!

    Hang on, don't do anything yet and let us help get to the bottom of this and then we can recommend.

    Are you the owner and these are all your own locations? Or are you a consultant and these are all listings for different businesses?

    Please start by sharing a screenshot of the locations page that shows the suspended message and all the listings. (That will let us see the names of all the listings and name violations is the biggest reason for suspensions.)

    Then I should be able to find listings I want to take a closer look at for other potential violations if need be. Or may ask for specific links. Just need to see the locations page, then can go from there.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
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    Re: Google Places Account Suspended

    Yes, I am the owner of all locations. I'm having trouble uploading the screenshot. Keep getting exceeds size limit errors. Is there another way I can get you the screenshot?

  5. #4
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    Re: Google Places Account Suspended

    I post screenshots here all the time but maybe it's just too big.

    You can just crop it close on the sides and isolate just the part with the business names and addresses and then stop on the right right after impressions and actions.

    Or use Upload Screenshot or something then post the link here.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #5
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    Re: Google Places Account Suspended

    Here it is.

  7. #6
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    Re: Google Places Account Suspended

    So Sorry, all I see is broken images and a blank page. Tried 2 different browsers.

    If you don't have any graphics software, you can just use Paint. Crop down and then
    shrink if needed.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #7
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    Re: Google Places Account Suspended

    Sorry for the confusion. This should do it here.
    Attached Images Attached Images

  9. #8
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    Re: Google Places Account Suspended

    Perfect, got it now Michael, sorry for the frustration!

    Now that I see these are attorney listings, all the same name and in AZ I should be able to search and find them in maps and look closer.

    Must ask though, since I've seen it come up a lot with other attys, are any of these virtual offices or shared offices or anything? Is every locations a 'real' office where a client can walk in unannounced and talk to an actual member of your staff?

    (Sorry am buried and probably can't dig in any further til tonight. Need to reply to posts over at the G forum and help some of my clients.)
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #9
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    Re: Google Places Account Suspended

    Phoenix is our main location and the other 7 are in fact virtual offices. We have had this set up since Feb 2012.

  11. #10
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    Re: Google Places Account Suspended

    I'll dig deeper tonight if I have time but I bet that's it.

    I'll also try to find a post at the Google forum about another atty this happened to so you can see if there are any solutions in his post that could help.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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