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  1. #1
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    Same Listing Twice in Same Account?

    Came across this today for a client I'm working on fixing his listings. It's a service business, with multiple locations that don't exist and address is showing for all of them, and yadda yadda. Luckily, all the listings are in one account, but I've encountered the (attached image) situation. His "primary" listing, the one I want to keep and that has been ranking, appears twice in the same account.

    Any ideas why or if they are different in some way, how can I tell? Everything within the details are matching identical, along with the stats.


    additional details

    name - Creative Edge Landscape & Lawn Care LLC

    Lakeland Landscaping - Lawn Care - Creative Edge Landscape & Lawn Care LLC (in process of updates/removal of other addresses in footer)

    Thanks.

    Name:  2listing.jpg
Views: 105
Size:  38.5 KB

  2. #2
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    Re: Same Listing Twice in Same Account?

    Quote Originally Posted by adammaxum View Post
    Any ideas why or if they are different in some way, how can I tell? Everything within the details are matching identical, along with the stats.


    Name:  2listing.jpg
Views: 105
Size:  38.5 KB
    Hey Adam,

    Obviously there are a TON of violations going on here. But to answer your question...those listings have merged, which is evident because of the identical impressions/actions. Just strip one of them and remove from the dashboard...do not suspend it.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  3. #3
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    Re: Same Listing Twice in Same Account?

    just to be sure, when you say strip one of them should I...

    go into one of them and remove all the details, etc + save , and then select the top option of "removing the listing from my google places account"?

  4. #4
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    Re: Same Listing Twice in Same Account?

    You got it.

    ---------- Post Merged at 10:19 PM ---------- Previous Post was at 10:15 PM ----------

    Just make sure that you remove it immediately after making the edit. Edits send signals to Google which can draw attention to the account and it's a violation to have dual claimed listings for the same business. Not to mention the other listings in the account that are in violation if they are as you say "locations that don't exist and address is showing for all of them"

    SO I would move fast once you start to avoid attracting attention and possibly having the whole account suspended.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
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  5. #5
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    Re: Same Listing Twice in Same Account?

    Okay thanks will do. Appreciate the help.

    Yeah, the other listings he had weren't ranking or showing anyway so they served no purpose and were spammed out from previous company.

    One little question - his current listing has 2 numbers showing. He uses both, and they are both local. How important is it that I have him cut one out?

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