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  1. #1
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    Clients reviews are disappearing!!

    I have several clients whose reviews are suddenly disappearing. These are legitimate reviews that were written by customers. None of these clients had any more than 2 to 3 reviews written per month and the most any of these clients had was six reviews on their site. Anybody else experiencing the same problem?
    Last edited by Linda Buquet; 08-22-2013 at 02:10 PM. Reason: Moved from Local Search to Reviews Forum

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  3. #2
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    Re: Clients reviews are disappearing!!

    Hey Ralph,

    Care to share a link to the G+ Local listing? That would help us troubleshoot.

    I haven't seen an abnormal amount of reports of this happening lately.
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  4. #3
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    Re: Clients reviews are disappearing!!

    Hi Ralph,

    Do you have a specific review system you're giving them to follow?

    Are the reviews just G+ reviews or other review sites as well?

    Did your clients enter them or all entered by their customers?

    Like Colan mentioned, a link would help most in determining what's going on.

    Scott
    Scott L Smith: We've Got Your Customers
    We've Got Your Customers: When You Absolutely, Positively Have To Be Found!!

  5. #4
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    Re: Clients reviews are disappearing!!

    Colan took the words right out of my mouth. If I had been around that's exactly what I would have said. (Great minds think alike!)
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #5
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    Re: Clients reviews are disappearing!!

    Here's a link to my clients site, https://plus.google.com/109330905352160959734/about?hl=en

    This client had five reviews three disappeared this last week and left the remaining two. One of the reviews remaining is from myself the other one is from somebody unknown. All of the reviews were for just Google + and were entered by the clients customer and not by my client.

    I have not given any specific instructions for my client to get reviews except simply ask their clients for a review. However, I am in the process of putting together a single sheet that outlines how to write a review that is specific to my clients business.

    I have four other clients that have also lost reviews this past week.

    Thanks for your help

  7. #6
    Member Since
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    Re: Clients reviews are disappearing!!

    Ralph - is this another client of yours? https://plus.google.com/117688594624...ut?gl=US&hl=en

  8. #7
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    Re: Clients reviews are disappearing!!

    Hi Ralph -

    You or the client didn't happen to make copies of the reviews before they disappeared did you?

    (I try to do this not just for instances like this but also to use on the Client's website Testimonials page)

    Do you or the client know who left the reviews - maybe your client can contact them and see if they were deleted from their acct and if other reviews they've left were deleted as well.

    Only things I can think of are (1) bug in the system (which Colan and Linda have not seen lately with reviews disappearing) or (2) Reviews did not meet Guidelines/looked spammy and were manually removed.

    A copy of the reviews would help determine.

    When were the reviews posted? Could the velocity have raised a red flag by not having any reviews at all and then 5 in a month or so?

    Saw that InsiderPages has 4. Know if they had more before? BrightStar Care - Racine

    In addition to the client Joy asked about, have a florist as a client as well?
    Scott L Smith: We've Got Your Customers
    We've Got Your Customers: When You Absolutely, Positively Have To Be Found!!

  9. #8
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    Re: Clients reviews are disappearing!!

    Linda,

    From what I found, these are the people who left the reviews that got filtered:


    https://plus.google.com/112409130992876479510/posts
    https://plus.google.com/104215456372576366315
    https://plus.google.com/110900114713022920904/posts

    https://plus.google.com/110900114713022920904/posts and https://plus.google.com/104215456372576366315 both made posts about BrightStar and Lifetime Door. So it looks fishy.

    Also unless Ralph has actually been a customer of BrightStar, he isn't supposed to be reviewing them either. His review will probably end up getting filtered too.

  10. #9
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    Re: Clients reviews are disappearing!!

    Quote Originally Posted by JoyHawkins View Post
    Also unless Ralph has actually been a customer of BrightStar, he isn't supposed to be reviewing them either. His review will probably end up getting filtered too.
    Took the words right out of my mouth.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  11. #10
    Member Since
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    Re: Clients reviews are disappearing!!

    Linda: those 3 reviews could be the reviews that were deleted, I just don't know, as far as Lifetime Door I don't know anything about them.

    Yes I wrote a review for Brightstar. I know Jack personally and am well aware of his services. My mother back in the 80s had Alzheimer's and towards the end of her life she did not know or recognize any of the people she loved. I just wish that there would have been an organization like Brightstar to help take care of her back then. So that was the basis for my review and I was sincere about what I wrote.

    Linda how are you able to identify who these deleted reviews were from?

    Thanks.

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