Additional review scores in GMB from sources that just scrape Google reviews

Have you noticed this before?

  • Yes, I have noticed this, for a long time

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  • No, I have not seen this before

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    1

Tim Colling

Moderator
Local Search Expert
Joined
Sep 3, 2014
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Recently, I have noticed that some clients' desktop Knowledge Panels are showing "Reviews from the web" from websites that are merely scraping Google reviews data and displaying it on their sites. For example, see the screen shot below, from this query: pegasus home health care glendale - Google Search

1538931062661-png.3176


Here's another example: the screen shot below is produced by this query:
accredited home health los angeles - Google Search


1538931233346-png.3177


That case is interesting because it combines two Facebook reviews with five Google reviews.

Has this been happening for a long time and am I just now noticing something that everyone else has seen for a long time?
 

Margaret Ornsby

Local Search Expert
Joined
Jul 22, 2013
Messages
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Hi Tim

What you described has been happening for ever since I can remember. Google seem to correct these on a case by case basis.

Generally the algo is pretty good at *not* displaying those kinds of sites. It's doing a much better job than the first time they decided to display reviews and botched it. This second time around is better but they do slip through.

The display I'm getting for those two locations is different to yours, so am not able to recreate the second one.

Both sites appear to be violating Google's review markup guidelines, FWIW. That's probably what's tricking the algo.
 
Last edited:

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