Advanced Tip for Google Local Duplicate Discovery & Troubleshooting


Joined
Jun 28, 2012
Messages
14,436
Likes
4,292
IMPORTANT UPDATE: +Local Search is gone. See this post for a great alternative:

<a href="http://www.localsearchforum.com/google-local-important/32034-gmb-dupe-finder-spam-hunter-100-times-better-than-google-map-maker.html">GMB Dupe Finder & Spam Hunter - 100 Times Better Than Google Map Maker</a>


I have a new best friend for researching local listing problems - especially for duplicate discovery, finding bogus spam listings and discovering old "closed" listings that may impact ranking. (We'll be talking about that last part in a new thread later this morning)

Let me introduce you to my new friend and below is a time saving tip for getting along with her...

Google+ (Local) Search (Removed by Google)

<img src="http://marketing-blog.catalystemarketing.com/wp-content/uploads/2015/01/GLocalSearch.jpg" alt="GLocalSearch" width="75%" />​


Now you likely know about the G+ Local search engine, but like me you maybe don't use it much. For a long time it was showing a different ranking order than search so was useless in that respect. But now results line up. Plus I used to hate it because it had 2 separate fields. One for the query and one for city state, so was too was too much cutting and pasting for me when I'm flying around checking multiple listings all the time to have to make a 2nd pass back to the listings to copy/paste the city state.

THE DUPE DISCOVERY PROBLEM - In most cases if you do your initial dupe discovery pass using phone #
--- New maps, usually only returns one listing.
--- So then you try Classic maps, but since Pigeon Classic often hides dupes too.
Sometimes only a 2 out of 10 dupes will show.

So then I would try Map Maker, which almost always shows all the dupes, but 2 problems:
1) You can't click over to the live G+ L pages to check each one out.
2) If it's an SAB with hidden address then listings won't show on MM at all.

Well I found a little trick that makes it so easy, I now use G+ L search for dupe discovery all the time and it's better than anything else in multiple ways.

G+ Local search defaults to the city you are in. So if you want to search via phone in another city (like you normally would for checking for dupes on a client listing), you have to make 2 passes. One to copy/paste the phone # and a second one to copy/paste the city/state. If you are flying around troubleshooting tons of listings all day and have carpal pain like I do, it's just extra steps which take extra time.

So what I do now is set location to United States and save to my bookmarks toolbar, so it's always right there when I need it. (See image above and link below.)

Save this link to your Bookmarks toolbar: Google+ (Local) Search
(Has United States saved as location for quick checks)

In most cases for dupe discovery searching phone# + United States works just fine. But if doing deeper research you may want to plug in city and just double check. (If I was working on a client I would. But most of the time I'm just helping folks in forums and doing a quick scan with United States almost always finds all the dupes.)

Below are a couple examples that illustrate:

<img src="http://marketing-blog.catalystemarketing.com/wp-content/uploads/2014/08/dividermulti.jpg" alt="dividermulti" width="550" height="4" />​

Here is the phone # we'll use as an example we'll use from this case I worked on:

(401) 737-3700


New Google Maps
only shows 1 listing

Plug that phone # into Classic Maps and it only shows 10 listings (It won't let me link to the direct results)

Map Maker shows 15 listings

Google+ Local Search also shows all 15 listings.

But again with G+ Local search you can click through to each one if you need to see other info, like whether the listing is claimed, whereas with MM you can't. Since these don't show up in maps with a phone search, you'd have to copy the name and address of each listing into maps which would be a royal pain with 15 listings.

IMPORTANT SIDE NOTE: That case above also has a "closed" listing. You would not have found in with a maps search because only the main listing showed up with new maps. It's important to find out if there are closed listings, because Joy and I have seen many cases where a closed listing with the same phone # seems to suppress ranking on the main listing.

We have a big post coming out about that later this AM.
And here's a post where I started discussing the issue.

<img src="http://marketing-blog.catalystemarketing.com/wp-content/uploads/2014/08/dividermulti.jpg" alt="dividermulti" width="550" height="4" />​

Hidden address SABs don't show up at all on Map Maker, so you can't use MM for duplicate discovery.

So here's another example using (828) 274-4858


Plug (828) 274-4858 into Classic Maps - it only shows the main listing.

Use Google+ Local Search and it shows 2 listings including an old listing with a different name and different phone#.

<img src="http://marketing-blog.catalystemarketing.com/wp-content/uploads/2014/08/dividermulti.jpg" alt="dividermulti" width="550" height="4" />​

Joy also did some side-by-side comparisons regarding different ways to search for dupes, back in August when we 1st noticed Pigeon was hiding dupes in Classic maps.

<a href="http://www.localsearchforum.com/google-duplicates-merges/21431-best-ways-find-duplicate-google-places-plus-listings-post-pigeon.html">Best Ways to Find Duplicate Google Places/Plus Listings (Post Pigeon)</a>

So happy dupe hunting! Hope these tips help you find them all and saves you a couple steps.

What do you think???

P. S. Here's that new post about how old "closed" listings that may impact ranking.
It's an eye opener!
<a href="http://www.localsearchforum.com/google-local-important/27109-can-closed-google-local-listings-kill-ranking-important-new-troubleshooting-tip.html">Can "Closed" Google Local Listings Kill Ranking? Important New Troubleshooting Tip</a>
<meta property="og:type" content="article"><meta property="og:title" content=""><meta property="og:description" content="">
<meta property="og:image" content="">
 
Joined
Aug 7, 2013
Messages
781
Likes
412
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

Nice Linda... Thanks for sharing...
 
Joined
Jun 28, 2012
Messages
14,436
Likes
4,292
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

Here's another good example.

Plug (843) 871-0711 into Classic maps. Only the main practice listing shows.

Plug that # into G+ Local Search and a Dr listing AND a "closed" listing shows up.

ALSO: Here's that new post about how old "closed" listings that may impact ranking.
It's an eye opener!

<a href="http://www.localsearchforum.com/google-local-important/27109-can-closed-google-local-listings-kill-ranking-important-new-troubleshooting-tip.html">Can "Closed" Google Local Listings Kill Ranking? Important New Troubleshooting Tip</a>
 

Tim Colling

Moderator
Local Search Expert
Joined
Sep 3, 2014
Messages
882
Likes
368
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

Here's an interesting little oopsie.

Taking Linda's excellent suggestion one step further, I tried it with three different formats for a client's phone number and got TWO different results!

  1. 7607448200 - produces ONE listing
  2. 760-744-8200 and (760) 744-8200 - produces THREE listings

I did not expect that. Should I have expected it?

Thanks!
 
Joined
Jun 28, 2012
Messages
14,436
Likes
4,292
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

Yes always use standard phone format when searching, like this: (760) 744-8200

That's the only reliable format from my experiences. Although dashes work better than they used to. Maps used to either choke or get confused by dash phone #s. But I still always use standard format to be on the safe side.
 

cdawg2610

Forum Member
Joined
Jul 2, 2013
Messages
118
Likes
37
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

This is great - I've used that search with business names before to hunt, but never phone number
 
Joined
Jun 28, 2012
Messages
14,436
Likes
4,292
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

Well then the next step after phone # search is...

KW + street address + city

I just had a really complicated atty case come to me. He said he'd been working with a well known agency and was still disconnected. He'd had lots of citation building and clean up and was still not ranking and wanted me to figure out why.

Phone search with G+ L showed only his main listing.

Searched "Attorney 123 Main Street Dallas" and it showed 5 listings - all problems!

(Fake address for example sake)

1) His new current listing with new name.

2) Old listing previous name, still active and claimed (so violation since it's 2 practice listings for the same business at same address)

3) Closed practitioner listing w old practice name

4) Closed practitioner listing w old practice name

5) Closed listing with a different version of the old name that was live as #2 above.

BUT many of the reviews in listing #1 are for the name in the closed listing #5. So the plot thickens. I think the name of #1 used to be the name in #5. They changed the old name in listing #1 to the new name and #5 which was a mature listing for many years got marked closed.

Every one of those listings had a different phone # for some reason.
So that's why need to search for name and city PLUS KW and address to try to flush them all out!


Isn't local search troubleshooting fun boys and girls???
 

Dialady

Forum Member
Joined
Sep 4, 2012
Messages
23
Likes
5
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

Tried this for a dermatologist who has gone through a number of doctors in the practice in the past few years. Found a name associated with the practice that I didn't even recognize. Wow!! Thanks for the help, Linda. Will be using this a bunch :)

Theresa :cool:
 
Joined
Mar 25, 2014
Messages
176
Likes
105
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

Great tip Linda!

Just trying it out in Australia and I noticed that sometimes I need to remove the area code before the listings come up - which is weird.

Even more weirdly, to search using a mobile phone number (which is very common for the SME area that I work in) you need to remove the spaces so instead of using 0409 548 984 you need to plug in 0409548984 to get (my) listing.

But that's just the fun of troubleshooting really!
 

Rich Owings

Forum Member
Joined
Apr 21, 2014
Messages
240
Likes
107
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

Bingo. Just found a client with a closed listing who has been having ranking problems for a month or so.

It's tips like these that make this forum a daily stop for me. Thanks, Linda!
 

Tim Colling

Moderator
Local Search Expert
Joined
Sep 3, 2014
Messages
882
Likes
368
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

Here's an interesting little oopsie.

Taking Linda's excellent suggestion one step further, I tried it with three different formats for a client's phone number and got TWO different results!

  1. 7607448200 - produces ONE listing
  2. 760-744-8200 and (760) 744-8200 - produces THREE listings

I did not expect that. ..!
...and I just discovered a different case in which the opposite occurred: searching with no punctuation in the number produced three listings, whereas searching with punctuation in the number produced only one listing.

I suppose this means that you need to search with the number entered both with and without punctuation.

Weird.
 
Joined
Jun 28, 2012
Messages
14,436
Likes
4,292
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

Bingo. Just found a client with a closed listing who has been having ranking problems for a month or so.

It's tips like these that make this forum a daily stop for me. Thanks, Linda!
You're welcome Rich!

I think I helped you awhile back here in the forum and discovered a closed listing that was likely having an impact. Not sure if this is the same one or different one.
 

Brian Barwig

Forum Member
Joined
Sep 5, 2014
Messages
66
Likes
22
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

Im glad this is finally being brought to the forefront. I, as Linda and Joy point out, have been seeing this very frequently as of late as well.

I work with insurance agents and this is a huge problem for us. There are many times when we have closed agencies or agents who move into locations of terminated agents and still see both listings on Maps. It is harder for us to move the needle on agents who are in these closed locations and Joy's findings may prove why.

When calling Google, they are hit and miss whether to permanently remove the listings off of Maps as well. Any solid tips on how to get these completely removed?
 
Joined
Jun 28, 2012
Messages
14,436
Likes
4,292
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

Hi Brian,

Although related - this thread is focused on how to FIND dupes (including closed listings.)

So I'm copying your Q over to the thread about closed listings as it fits better there.
And I'll ask Joy to weigh in since she wks with Ins agents and runs into this a lot too.

Please continue the discussion here. Copying your post now.

<a href="http://www.localsearchforum.com/google-local-important/27109-can-closed-google-local-listings-kill-ranking-important-new-troubleshooting-tip.html">Can "Closed" Google Local Listings Kill Ranking? Important New Troubleshooting Tip</a>
 

Rich Owings

Forum Member
Joined
Apr 21, 2014
Messages
240
Likes
107
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

You're welcome Rich!

I think I helped you awhile back here in the forum and discovered a closed listing that was likely having an impact. Not sure if this is the same one or different one.
It was different and you did help me resolve it. They had a secondary phone number (landline) tied to the old business's G+ page. I removed the secondary number from their new business's G+ page and they have seen a rankings boost. Thank you!
 
Joined
Jun 28, 2012
Messages
14,436
Likes
4,292
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

Here are some great tips by Margaret, she posted in the other thread about closed listings.

May I can add two tips to your process Linda?

When searching by phone number, be sure to use the "normalised" format for the phone number. EG not 30355512 and not 303-555-1212, rather (303) 555-1212. Don't know why it seems to matter...

Step 3 - Search by partial business name and region. Any partial matches will show in the dropdown as you type, and you can find listings that won't always show when searching by the full company name. This has been particularly useful with practice/practitioner situations.
I replied:

Both great points Margaret!

I harp on the phone format so much I guess I assumed folks know to use standard phone format, but you are totally right, should try that format 1st and I should have mentioned. But in the dupe discovery post, which is the other post I think someone mentioned they found a listing when searching with dashes that didn't show with standard format.

Your 2nd tip I had not thought about although I've noticed it and had it come in handy. Just never thought to spell it out and you are totally right. Good one!
 

steven

Forum Member
Joined
Jan 31, 2013
Messages
81
Likes
10
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

ok, I think I missed something. When I find a practitioner who is no longer attached to a practice and is now showing as closed, what do I do to fix the problem?
 

HurricaneK8

Forum Member
Joined
Apr 16, 2014
Messages
212
Likes
67
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

So that's why need to search for name and city PLUS KW and address to try to flush them all out
I usually use that search function with name + city + KW or just name + KW to see listings for multiple location businesses. Sometimes there is old locations that have since been closed/removed from the website that need to be cleaned up :)
 
Joined
Jun 28, 2012
Messages
14,436
Likes
4,292
Re: Advanced Tip for Google Local Troubleshooting & Duplicate Discovery

ok, I think I missed something. When I find a practitioner who is no longer attached to a practice and is now showing as closed, what do I do to fix the problem?
Hey Steven,

I realize these are somewhat related topics, but this thread is how to find additional listings.

The thread below is specifically about the closed listing problems. Please post this Q there so others looking for info on the closed listing issue can find it and so that we can try to keep our info organized.

<a href="http://www.localsearchforum.com/google-local-important/27109-can-closed-google-local-listings-kill-ranking-important-new-troubleshooting-tip.html">Can "Closed" Google Local Listings Kill Ranking? Important New Troubleshooting Tip</a>

The answer is not sure you can and it depends. But I'll expand that answer over there.
 

Local Search Forum


Weekly Digest
Subscribe/Unsubscribe


Google Product Exert

@LocalSearchLink

Join Our Facebook Group

Top