Argh I HATE GMB!


Digitaldar

Forum Member
Joined
Dec 8, 2014
Messages
116
I found out that my client was suspended due to duplicate listings. I don't know where the duplicate came from... the info in it was not as specific as I had put in my listing. Called Google and they had me delete one listing and said the other would be up in 24h.

That was a week and 4 phone calls ago.

They have called my client and pretended they needed a roof fixed - yes Dear Google your accent from India and 1-866 phone numbers are dead give aways that you are not a local.

But the call was had... and 3 days later we are still not up and running "in 24 hours" as has been indicated 3 different times.

What to do?

This is a freaking legit biz; no other businesses at this address or phone number. Duplicate (not created by us) was deleted; existing GMB is not spammed... client has Adwords and numerous reviews on 3rd party websites such as Houzz.

I believe someone mentioned Twitter as a communication source? Or how to get in touch with the GMB team in Michigan rather than India?

TIA...
 

Scott Rawlins

Moderator
Joined
Nov 14, 2012
Messages
1,032
Yes, GMB support on Twitter or FB is your best bet. They are usually pretty good at getting things done in a timely manner. However, that all depends on how many requests they get, so you may have to be patient. I personally haven't used phone support for awhile now.
 
Joined
Oct 25, 2013
Messages
770
If you're still wondering where to go to actually contact Google, here you go:

Talk to a specialist
Facebook
Twitter

I've usually heard back within 24 hours, though as Scott said, sometimes they're busy and it'll take a little longer. I've always heard back within a few days though, at latest.
 

Colan Nielsen

Administrator
Joined
Jul 19, 2012
Messages
3,053
Awesome! Out of curiosity, did it go live after contacting GMB VIA twitter or Facebook? Or was this a result of your original contact with GMB where they said it would take 24 hours?
 

Digitaldar

Forum Member
Joined
Dec 8, 2014
Messages
116
I contacted them on either May 29 or 30 via phone...
removed one listing and the other was submitted for reinstatement. was told it would take 24h.

Called about 2 days later and was told biz did not exist, etc. They called my client. I missed several calls from Google over a period of days.

Essentially I called at least 2 more times, always being told 24h... apparently it went live on June 2 and then got shut down again.

All of my contact has been by phone but I find it frustrating as even when I spell things out, they do not understand... there are major language barriers when speaking with India...
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,562
GMB Phone Support has gotten increasingly ridiculous.

We have a client with 3 duplicates.

Called into GMB support and got 3 different answers on what to do 3 different times.

One call asked us to delete one of the listings from the dashboard.

One call told us it was our fault we had 3 duplicates, they would merge 2 of them but the other should be deleted from our dashboard and would remain a duplicate (really, really surprised me).

This last one asked us for pictures for the specialist team and would get back to us.

GMB Phone Support is a joke. It typically always has been but now it's at a whole new level.
 

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