Can You Get a 5-Star Average on Google with Negative Reviews?

KevinJr

Member
Joined
Sep 25, 2018
Messages
10
We have been relentlessly working on our Google reviews for several years. I noticed that 2 of our 4.9 Star ratings improved to 5 after we reached 50 reviews. We have a GMB listing at 48 reviews, I hope to get to 50 soon. Has anyone else seen this improvement?
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
295
Not sure if the review calculation is still a bayesian average, but that might account for the adjustment.
I'm not sure either, but it makes sense to me that they might be. Mike B wrote a good article a few years back. It's from 2014, but I'd wager it's still relevant since I haven't heard anything different. You can Google the article if you'd like to read it, @KevinJr . It's called Why does Google show a 4.8 rating when I have all 5-star reviews? and is on the LocalU website.
 
Last edited by a moderator:

DenisOxon

Member
Joined
Jan 8, 2019
Messages
6
I thought I read somewhere that Google was leaving old reviews out of the average calculation - I don't know if this is correct or what age they are left off
 

razorclicks

Member
Joined
Mar 8, 2019
Messages
12
Google no longer uses the bayesian average. I checked my guide and this happened in February 2017 (before then, they did use it).

It's now based on solely on averages and rounds to the nearest half-star so it's possible to get a 5.0 with negative reviews.
What do you mean they round to the nearest half star? Don't we see 4.8 and 4.9 all the time?
 
Top