Client Moved - Google+ Local shows updated Address but Old Location


Daniel C Berman

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Feb 5, 2013
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82
Client had to move their business across town. I updated the address in the new dashboard and while the new address is showing live, if you click on the address link it takes you to the physical location of the old business location (and thus screws directions up, and so forth)

Here's the page: https://plus.google.com/105694505866639523587

and here is the map location of the new/current business address,

https://www.google.com/maps/preview#!q=57807+N+Sweetwater+Pr+NE+Way+Benton+City,+WA+99320‎&data=!4m10!1m9!4m8!1m3!1d2782!2d-119.419386!3d46.296285!3m2!1i1440!2i775!4f13.1

I think this is mapmaker issue but I'm nervous about mucking something up further.
 

Linda Buquet

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Jun 28, 2012
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Hi Daniel,

You updated address in G+ dash, not Places dash correct? Because it's a merged page and after you merge you aren't supposed to edit in Places dash.

In the G+ business does it give you the option to move the map marker like the old Places dash did?
(Not sure, have never tried it.)
 

Daniel C Berman

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Feb 5, 2013
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I only edited the clients information in the G+ Dash and never touched the places dash. When I changed the address in the G+ Dash, the address marker automatically updated. The strange part was that I was never told that I would need to re-verify via PIN, and still haven't.

Please see attached for what I am seeing on the G+ Dash

ClientDashboard.jpg

 

Linda Buquet

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Hmmm, a little odd on both counts. 1) That it didn't require a pin and 2) That the location is correct in dash but not on maps.

How long ago did you change address?
 

Linda Buquet

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Wait you said you were afraid to move marker in MM? But I see a marker move back in Feb.
Was that related to this move or something else?

Odd too that in MM it does not show a change of address edit.
 

Daniel C Berman

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Re: Previous Map Maker Marker Move (Wow the alliteration) I added a rode segment, because she had a 0.5 mile driveway off the street side address, and being in the middle of rural area its easy to get lost.

That said some of my other map maker edits have gotten denied, so I am not quite sure what's going to happen if I try to move a marker ~15-20 miles. Or do I need to mark the existing map maker marker closed and setup a new one? But if I do that, will it synch with the existing entry in Google+? Thus my fear.
 

Linda Buquet

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Again, how long ago did you change address?

The reason it's important to know is, if it was just a couple weeks ago then I would wait to see if it syncs. Even if it's been a month I'd maybe wait...

OR call phone support. I'd do that before messing around with MM and maybe messing something up or having an edit get ignored.

But if for some odd reason you dont want to call support and get an instant fix, then because I'm leary of editing directly in MM, I'd do a user edit here instead and move the marker, then it goes to MM and someone there will check it and approve it.
 

Daniel C Berman

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Sorry about that Linda. Its been less than two months but more than two weeks since I edited the address in the Google+ Dash.
 

Linda Buquet

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No worries Daniel. So, based on how important it is to client you can decide to wait a little longer to see if it syncs, call support and have them fix it right away Tues or do user edit and wait for it to go through.
 

Daniel C Berman

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Feb 5, 2013
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Okay I so I used "report a problem" on or before September 1st to note the Pin was in the wrong location. The address on both sides is correct, the pin on the management side is correct, but the pin on the public side is still the old location.

Called Google Places Support this morning and the rep was happy to see that address had updated correctly on the listing but had very little idea as to why the pin hadn't moved on the public side especially when its showing correctly on the management side. (He mentioned that sometimes Pins in rural or remote areas get trapped) He suggested I resave the information on the management console and wait 48 hours. If the pin hasn't moved, he suggested I call places support back to build a ticket and escalate.
 

Vijay Marathe

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Jul 26, 2012
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Daniel, did you receive any further feedback from Google to your request through "report a problem"?

I believe the marker is still at the old location?

I encountered the exact same problem as yours - edited the address through the new dashboard, got the address updated almost instantly but the marker still remained at the original position.
 

Daniel C Berman

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Feb 5, 2013
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Checked the map data yesterday, and it was the same incorrect public data. Tried to have Google call me back and discovered that they were closed for Columbus data.

Went back through their incorrect data tool and discovered that their contact form for Pin location errors now allows you to upload a screenshot of the incorrect location (Is this back channel PR speak for they are getting a lot of these requests?) and so I filed another ticket.

After getting the ticket notification email I also noticed they mentioned that you can send in additional information by replying to that email to clarify the issue. At that point I sent in screenshot of the Google+ Local (New Dash) management console where that map shows the correct location.
 

Vijay Marathe

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I not only moved the marker to the correct position and submitted the report through the 'report a problem' on GMM but also submitted a support request to correct the pin marker position through their Contact us console by giving them the URL to the Google listing and the exact location coordinates.

I am hoping a reviewer will reply to my edit in a couple of days.
 

Vijay Marathe

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Jul 26, 2012
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A reviewer finally approved my edits on the map maker. So "reporting a problem" through GMM, moving the marker to the location we want it, and saving / submitting the request is the solution to this as Andrew had recommended earlier in this thread.

And also simultaneously reporting wrong pin location through the 'contact us' console by sending them the exact location coordinates might help in some way.
 

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