Cover Photos Still Don't Dictate what Shows in the Knowledge Panel

JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
3,237
A few weeks ago, a lot of us got excited about this announcement because it stated one of the new things Google was launching was:

Show personality with cover photos:
Businesses can easily set their preferred profile cover photo, putting their best foot forward.
Well, it turns out we got excited for nothing. Nothing has changed. Google still picks what photo to show in the Knowledge Panel with the algorithm (likely based on which one has the most views).

The help center still says "This action doesn’t guarantee it populates as the first image for your business, but it does tell Google you prefer to display this photo. "

:(
 

hajnasiewicz

Member
Joined
Oct 28, 2016
Messages
155
I was pretty excited about this. Well, maybe someday we will have more controls to affect positive change for our businesses
 
Joined
Aug 14, 2018
Messages
37
This was an interesting announcement - also, just to add to the mix, if you're searching from a European country Google will populate the profile image (and indeed all photos) with images from Google search rather than Google maps for *SOME* businesses. What a PITA!
 

eshad

Member
Joined
Aug 27, 2019
Messages
25
I know this is an older thread, but are others still not seeing the selected GMB cover photo being displayed, but instead just a random image from uploaded photos?
 

eshad

Member
Joined
Aug 27, 2019
Messages
25
I have currently used 1100px x 740px to keep above Google's minimum of 720px x 720px
 

eshad

Member
Joined
Aug 27, 2019
Messages
25
OK Colan, I'll give that a try. I will let you know if it works. Thanks
 

eshad

Member
Joined
Aug 27, 2019
Messages
25
OK so I have set the new dims for the images... They appear on my dashboard as the cover photos both on gmb desktop and phone but do not display on maps and search results. Do I need to give it more time to appear or should it be almost instantaneous?
 

eshad

Member
Joined
Aug 27, 2019
Messages
25
Unfortunately my cover photos are still not appearing within GMB. In fact some accounts are also not diplaying images at all, although they do display within the GMB website I created for the client. They are also displaying as views in photos eventhough not displaying on listing.

Has anybody seen this before are have any ideas?

Many thanks

Ed
 
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