Current Google+ Local Bugs and Problems Roundup Report

Linda Buquet

Moderator
Joined
Jun 28, 2012
Messages
13,308
There are several new Google+ Local bugs 'bugging' folks and I have not done a very good job of reporting them here. I'll try to do a better job of reporting them as I become aware of them.

But here are a few recent bugs/problems/issues all in one post.

PENDING REVIEW after VERIFICATION
As many have noticed newly verified listings are usually stuck in pending review for a few weeks. Not sure if you can call it a bug, more a back end pipeline delay I think. If you just recently verified, search maps to be sure the listing is live and if so then it's nothing to worry about. That pending message in dash just lags for awhile. Here's one of many Google forum threads - includes Jade's acknowledgement. Pending status

UPDATE 1/13: See this thread for LOTS more info about the pending issues:
http://localsearchforum.catalystemarketing.com/google-local-important/1757-pending-review-google-local-aka-google-places.html

HIDDEN ADDRESSES SHOWING IN MAP MAKER
Colan report this here in mid November and I reported it to Google then and they are still investigating. But many listings that properly have address hidden in Places dashboard and address not showing on live listing still have it showing in Map Maker. Mine included and I hid my address way back when the guideline changed in March.

I have voiced concern to Google that I am afraid the addresses showing in Map Maker could be a reason some compliant listings that have properly hidden their address are still being wrongly deleted because I don't believe Maps moderators have a way when looking at MM to see that the address is properly hidden in dash. (The link above about the pending issue also involves the MM address issue.)

NEIGHBORHOOD NAMES added LISTING WITH HIDDEN ADDRESSES
I've reported a couple cases where instead of a blank address field on listings with hidden address, Google is inserting the neighborhood name. Here is one case posted in our forum: http://localsearchforum.catalystemarketing.com/google-local/1656-could-hiding-street-address-g-local-cause.html. Another example posted at the Google forum:
G+ Local for Small Biz in Service Areas?

Here is another. In this case Google added the name of the apartment complex to the listing:
I changed my business name and web address and all of my reviews disappeared!?

BLANK VERIFICATION EMAILS - MISSING PINS
This has been going on for a couple weeks I think. Verification cards just show up blank - no pin. I've reported a few cases. Google is aware but still has not figured out which printer is missing the ink cartridge. :p (Kidding, I don't know what the problem is.) Here's one example I reported recently. Keep receiving blank verification code cards from google

ANONYMOUS REVIEWS SHOWING
I've seen several reports of this at the Google forum and have seen some in the wild as well. Should not be able to do anonymous reviews any more, but for some reason they are showing up lately. Here are a couple threads with examples. Why there still are anonymous reviews (new reviews) in our Google+ Local page? and Anonymous review left 2 weeks ago! How?

Jade in this thread says they are investigating. There is speculation these are coming in via mobile.

Have you experienced any of these problems?
Know of any others that should be added to the list?

(Seems like there was one other thing, but I can't think of it right now.)
 

Brian Alaway

Member
Joined
Jan 7, 2013
Messages
17
My own SAB listing with properly hidden address in Google Places has been Status Pending - Being reviewed for literally months. Any one know of a fix? Thanks.
 

Linda Buquet

Moderator
Joined
Jun 28, 2012
Messages
13,308
Hi Brian,

Is it still live? If so, be sure to grab and save a copy of the CID #.
http://localsearchforum.catalystemarketing.com/google-local-important/186-how-find-google-places-cid-new-google.html

If it's live it could just be stuck in pending. Or there could be other violations. If it was just the hidden address issue normally they don't go to pending or suspended just get deleted. But in that regard there is something I'd like to check if you care to share the listing.

If you want us to investigate further. Please post down in the help section and give us a link.
We don't want to take this important general thread too far off topic on specific listing issues.
Thanks for posting!
 

Brian Alaway

Member
Joined
Jan 7, 2013
Messages
17
Thanks Linda and no it doesn't show in maps at all. I resubmitted a ticket to Google+ local support and actually got a reply today! They said they know the reason it was stuck in pending (didn't elaborate) and they are sending it to Engineering for review and resolution. Although they couldn't give me a date for resolution they're now aware and working to resolve. So hopefully it will now get fixed. I also informed them of another strange bug - when I search for my business in maps, another company shows on the map but with my company description from Merchant Circle! Go figure. Anyway, I'll give them time and hopefully it will all get straightened out. Thanks again. Brian
 

Linda Buquet

Moderator
Joined
Jun 28, 2012
Messages
13,308

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