- Dec 10, 2018
Hi, We have always responded to Google reviews, especially to the negative ones. Is there a type of reply which will not break patient confidentiality?
That sucks. People have a free card to say whatever they want, competitors will also have a free run and all the business can do is "Thanks for your feedback!"?Digital Strategist in healthcare here. I've been told our lawyers err on the conservative side and instruct us not to acknowledge whether someone was a patient or not. It makes responding to reviews and social media tricky at best, I'll advised and impossible at worst.
Not every organization interprets the law this conservatively, but ours does. I personally think it's too strict, but you won't catch me arguing with lawyers, even if it violates common sense.That sucks. People have a free card to say whatever they want, competitors will also have a free run and all the business can do is "Thanks for your feedback!"?
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