email logins and account info access

Aug 8, 2012
I have a client who is leaving their current SEO company. This company (we will call them xyz) created my client's google analytics account as well as their places listing. i have added my client as an admin to this same account in anticipation that they will disconnect the email used to create the account (clientname here is the problem...even though my client is set up in this same account with their email ( as an admin, when i login with the i can access thhe anlytics information but when i try to go the the places dashboard i am taken to a screen thescreen that wants me to enter the business phone number so i can see if the business is already listed. I thought if you were and admin you had account access no matter what email the account was created with...can anyone shed some light here?

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