Facebook Page Merging advice


Tim Colling

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Sep 3, 2014
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Does anyone have a recommendation for someone I can talk to about merging Facebook pages. I have a client with six that need to be merged into one. <sigh>

Thanks!
 

Cherie Dickey

Local Search Expert
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Jan 30, 2018
Messages
154
Hey @Tim Colling

I have some experience merging FB pages, though it's been a while. As far as I know, there is no direct support at FB - just the report duplicate as a user from the listing for unofficial pages, and the merge request link if you have Admin privileges for the pages. (https://business.facebook.com/pages/merge/ or https://facebook.com/pages/merge/)

I would advise claiming the unofficial pages so that you can use the page merge link - it's more reliable than the user edit option, and you can update the NAP to make it match the main listing better if need be.

...Unless (I think) your client uses FB advertising... then advertiser support may help you.
 

JoshuaMackens

Local Search Expert
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Sep 12, 2012
Messages
1,562
Hey @Tim Colling

I have some experience merging FB pages, though it's been a while. As far as I know, there is no direct support at FB - just the report duplicate as a user from the listing for unofficial pages, and the merge request link if you have Admin privileges for the pages. (https://business.facebook.com/pages/merge/ or https://facebook.com/pages/merge/)

I would advise claiming the unofficial pages so that you can use the page merge link - it's more reliable than the user edit option, and you can update the NAP to make it match the main listing better if need be.

...Unless (I think) your client uses FB advertising... then advertiser support may help you.
In my experience the duplicate option doesn't work.

You do want to claim and try to merge, as she mentioned.

Settings > General > Merge Pages I believe is the correct way.
 

Tim Colling

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Local Search Expert
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Sep 3, 2014
Messages
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Thank you, everyone. These are all pages that the created in the past, not unclaimed duplicates. They created one for each of the five locations in which they own offices.

I tried changing the address for one of them to be the same as the address of the "main" one and them merging them after the address change was accepted. The merge failed with an error message saying that I have attempted to merge too many pages.

Next step, I guess, will be to contact Facebook support.
 

Justin Mosebach

Forum Member
Joined
Oct 22, 2018
Messages
27
I've had a tough time doing this because it seems that to merge a page with another, the name has to be the same... but Facebook won't let you have multiple pages with the same name, so it's a catch-22.

BUT... Facebook does offer support (although, they're not always online) through Facebook Messenger. Make sure you're logged into your business manager account (business.facebook.com) and then go here: Facebook Advertising Help, Tips & Support ... scroll down to the bottom and you'll see this:

 

Tim Colling

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Local Search Expert
Joined
Sep 3, 2014
Messages
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No it does not, at least not in the sense of ever receiving a timely response. I tried it again two weeks ago. They responded to my initial inquiry message five business days after I sent it.

Pretty useless, I'm afraid. :(
 

Tim Colling

Moderator
Local Search Expert
Joined
Sep 3, 2014
Messages
918
I asked for five to be merged into one other. Facebook merged one of the five and then refused to merge the other four. When I pressed them for an explanation, they simply said that the other four were not eligible, and would not provide any further explanation when I asked them for more information. <sigh>
 

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