Factual ? Listing not being updated or removed.

Joined
Dec 1, 2015
Messages
6
Hi!

There are 3 listings on Factual for a client I represent. 2 of which are old and need removing (the business renamed), 1 of which needs the website URL updating and a floor number adding.

I've submitted the add/update form several times over the last few months and nothing has changed. Does anybody have any advice on how to get the updates and removals pushed through?

I've set the client up on Moz Local today.

Thanks!
 
Joined
Oct 27, 2017
Messages
19
Moz local is pretty solid. My agency uses Whitespark. They are a little more affective in my opinion. It sounds like its just a matter of time.
 
Joined
Aug 9, 2012
Messages
363
Unfortunately, you're not going to have any luck getting your updates through with ANY service. We've found that most updates take 6 months to a year to go through, if they go through at all. I've heard the same complaints from companies that are on Factual's list of trusted data providers. Factual just doesn't seem to care about or respond to update requests whether they are through the website or the API.
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,821
Unfortunately, you're not going to have any luck getting your updates through with ANY service. We've found that most updates take 6 months to a year to go through, if they go through at all. I've heard the same complaints from companies that are on Factual's list of trusted data providers. Factual just doesn't seem to care about or respond to update requests whether they are through the website or the API.
Hey Darren,

Thanks for the info. Is this true for Moz Local as well?
 
Joined
Aug 9, 2012
Messages
363
As far as I know, Moz Local doesn't have any better success with this than anyone else. I'm not certain of this, though.
 

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