GLITCH? Listings have disappeared!

aputtock

Member
Joined
Aug 21, 2017
Messages
45
Hi all,

Bad news - Around 80 listings that we had in a G Suite linked to an organizational account have disappeared!

When we created more listings in this account to test it, they are also not displaying (though the PINs have been sent out).

There was a similar glitch to this that occurred about a month or so ago, but it hasn't happened since.

Google promised a resolution in 24-48 hours but we are still unable to view our locations. Is anyone else experiencing this issue!?

Thanks!
 

aputtock

Member
Joined
Aug 21, 2017
Messages
45
Thank you, Colan!

It's very frustrating that the GMB Support team basically told us to create new listings when we have experienced this glitch before... Hoping that a resolution can really be reached.

:)
 

Colan Nielsen

Administrator
Joined
Jul 19, 2012
Messages
3,210
Thank you, Colan!

It's very frustrating that the GMB Support team basically told us to create new listings when we have experienced this glitch before

:)


This confuses a lot of people who think Google is telling them to create a new listing. In reality they’re just saying they want the user to add a new listing in the GMB dashboard and go through the verification process again. Since doing this will prompt the user to claim the existing listing on Google Maps, it’s not actually creating a duplicate anywhere.

But either way I have asked Google to check this out.
 

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