GMB and Local Service Ad Reviews

dunkinbbb

Member
Joined
Jul 2, 2015
Messages
5
Hi.
We have a client who is doing well with local service ads (plumber) and getting great reviews - however the reviews stay within the Google LSA app - and don't show up in their GMB -

I've contacted google - and the rep says its a one way street - GMB reviews show up on LSA but not the other way around.

It pains me to see all these great reviews not getting seen by GMB visitors

Any suggestions /work arounds?
Thanks in advance
Bill
 

TomW

Local Search Expert
Joined
Sep 1, 2016
Messages
34
Hi Bill,

That is correct. LSA reviews do not show on GMB but GMB reviews show on LSA. I don't expect that to change anytime soon, unfortunately. I don’t know if your client is sending their LSA review link to all customers when asking for reviews. If so, I would stop and instead send them the review link for GMB. I would only request LSA reviews from customers that found them via LSA (in hopes of getting a verified review).
 

dunkinbbb

Member
Joined
Jul 2, 2015
Messages
5
Hey Tom,

Thanks for the good , common sense solution - it's so good that I got a "Why didn't I think of that" moment.
Best,
Bill
 

Ampere

Member
Joined
Feb 9, 2018
Messages
70
It has been this way since the beginning. When I spoke to the person at Google, I said to him "Well, if the reviews only show up in Home Services (it's original name), and if I stop using Home Services I lose those reviews, it would make more sense to just get the reviews directly on Google".

He replied saying that is correct. He told me that I just need at least 1 review thru Home Services to start.

To this day I haven't gotten a single other review on HS/LSA, but it shows all the reviews I got in Google :)
 

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