GMB Categories Bug: Must Save Twice

Phil Rozek

Local Search Expert
Joined
Jul 26, 2012
Messages
1,489
Today, I've had to resubmit any changes to my clients' Google My Business categories, or the changes don't stick. I'll make a simple change (or a few changes), and will click "Apply," and the dashboard won't reflect the changes I just made.

The good news is a 2nd attempt always seems to work (the changes instantly go to "Pending").

Only a minor hassle (so far).
 

BenFisher

Local Search Expert
Joined
Nov 19, 2015
Messages
212
@Phil Rozek There seem to be a few minor bugs occurring in GMB web recently. I have a hunch that a new dashboard layout (hopefully with new features like Q&A) is on the way. #speculation

That being said, if you continue to have the same issue, please make a video and share it as an issue on the support forum and I can ask around.
 

JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
2,585
Good to know! I had someone mentioning this the other day (that they were having a hard time getting categories to save) so I'll bring it up.
 

hajnasiewicz

Member
Joined
Oct 28, 2016
Messages
88
Aha! I'm not the only one then. Updating Easter and summer holiday hours and I noticed they didn't stick and had to input again.
 
Joined
May 21, 2013
Messages
5
I've experienced a different "bug" in that I am unable to add Users if I'm in Explorer (which I don't normally use anyway). I can only add them when I'm in Firefox or Chrome.
 

hajnasiewicz

Member
Joined
Oct 28, 2016
Messages
88
I've experienced a different "bug" in that I am unable to add Users if I'm in Explorer (which I don't normally use anyway). I can only add them when I'm in Firefox or Chrome.
OMG Kathleen, same here!!! Almost, I can't add users in any browser. Our agency who handle AdWords for us, suddenly they are no longer in our accounts, I can't add them to manager role either - I get a pop up indicating "user already invited" and I cannot proceed.
 

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