GMB keeps reverting name and other info

Hammer

Member
Joined
Sep 4, 2016
Messages
28
We have over 200 listings, and recently (since the COVID stuff) we are seeing really strange/problematic behavior from Google. IN this short video, I show how we update a listing, and then it suddenly reverts back with the dreaded Google orange. We are seeing this on multiple locations.

I am going to reach out for support, but ever since they took out the phone number it's really tough to get anything resolved...it gets escalated but never gets fixed.

Anyone have any advice or insight?

Here's the video, it's short and shows exactly what I mean. Screen Recording 2020-05-14 at 04.47 PM.mp4

- Hammer
 

whitespark

1
LocalU Faculty
Joined
Aug 9, 2012
Messages
428
Hey Hammer,

One thing to check is if you have any 3rd party tools pushing updates on your listings. I've seen this many times where a system like Yext has the wrong data, and they keep reverting your change every time you make it. Go here to see which apps have access to your listing: Sign in - Google Accounts

That only shows you the apps YOU have authorized, though. You can't see any that other managers of the GMB listing might have added. You should also look to see if there are other old users with access to the listing that shouldn't have access. Remove them, and you'll also remove any apps they may have authorized. Checking the users will also give you a list of people to ask "Did you sign up for some tool that syncs to our GMB listing?"

Hope this helps.
 

Hammer

Member
Joined
Sep 4, 2016
Messages
28
Thanks Darren, I appreciate the reply. I keep a close eye on what we give access too (since we are responsible for so many accounts), and I know for sure it's not that (I don't use Yext or similar app for sure). I will remove the other users to see if maybe it's something on their end, for the one. For the second one though, it's definitely a Google bug issue, because everything just sits "under review" and never updates. We have a handful doing this, it's very frustrating.

Great insight though and thank you again for sharing your expertise.

- Hammer
 

whitespark

1
LocalU Faculty
Joined
Aug 9, 2012
Messages
428
The pending bug could just be covid. I know a lot of edits have been sitting in pending for weeks.
 

virens

Member
Joined
Oct 24, 2019
Messages
13
We have over 200 listings, and recently (since the COVID stuff) we are seeing really strange/problematic behavior from Google. IN this short video, I show how we update a listing, and then it suddenly reverts back with the dreaded Google orange. We are seeing this on multiple locations.

I am going to reach out for support, but ever since they took out the phone number it's really tough to get anything resolved...it gets escalated but never gets fixed.

Anyone have any advice or insight?

Here's the video, it's short and shows exactly what I mean. Screen Recording 2020-05-14 at 04.47 PM.mp4

- Hammer
We are seeing exactly the same problem. Weirdly, it looks like our short names were accepted, then removed by Google. But, if I go to 'share' the profile, the short name is still included in the URL. Brilliantly, the short URL doesn't then actually work when you use it.

On two of the listings, I am currently the only user/tool with access, so that can't be to blame. When combined with the share URL, it smells like a bug to me o_O
 

Hammer

Member
Joined
Sep 4, 2016
Messages
28
We are seeing exactly the same problem. Weirdly, it looks like our short names were accepted, then removed by Google. But, if I go to 'share' the profile, the short name is still included in the URL. Brilliantly, the short URL doesn't then actually work when you use it.

On two of the listings, I am currently the only user/tool with access, so that can't be to blame. When combined with the share URL, it smells like a bug to me o_O
We have this happening to over 15 listings now, that won’t update, or update and revert... its maddening. I’ve sent in 6 emails and don’t even get a reply....
 

keyserholiday

Administrator
Local Search Expert
LocalU Faculty
Joined
Jul 27, 2017
Messages
375
Short names are not working at the moment. This is part of the limited functionality by Google. Typically when the name is reverted, it’s because Google doesn’t like the name supplied. I am not sure the new name your are trying to use is acceptable to use per Google’s TOS. I haven’t seen that type of making used before. I have always seen realtors use their name and the business that they work at.
 

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