GMB Listings Stuck in Pending

danielwallace

Member
Joined
Jun 26, 2019
Messages
2
Hey everyone! New to the forum.

So I am currently struggling to verify all 30+ of our physical locations for my company.

These locations were previously set up as service area listings - but I am now changing them to address listings and this has caused quite a few headaches.

My question today is - why are my listings stuck in pending after I receive the code form the postcard and verify them? Some have been stuck pending for a week or more. Any advice on how to troubleshoot this? Would just biting the bullet and paying for a citation service like Yext make sense here?

 

Colan Nielsen

Administrator
Joined
Jul 19, 2012
Messages
3,234
@danielwallace This is fairly typical for a scenario like yours. Because changing/adding an address to a GMB is a core data edit it often goes through extra layers of verification with the support team.

I'd fill out the form that @jvaquino provided but keep in mind that GMB support is really backed-up.
 

danielwallace

Member
Joined
Jun 26, 2019
Messages
2
Ya'll are great thank you! Looks like getting in touch with support helped, almost all are verified now and I was able to move pretty quickly on the rest, so they must have made some changes to my account on their end.
 

Susan

Member
Joined
Aug 15, 2014
Messages
57
I spoke with GMB Support again this morning about accounts being stuck in PENDING mode - they are saying it is a "known technical glitch" but they have no "timeframe for a fix". :(
 

MeganR

Member
Joined
Oct 29, 2017
Messages
71
Susan, I had the exact same response from my call to GMB support 2 weeks ago. That it was a 'glitch' on their end and that they'd be following up with me via email. I have heard nothing and the listing is still 'pending review.'
 

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