GMB Problem: Thousands of Unforeseen/Unexpected "Resolve Updates"


jrobbins

Member
Joined
Oct 30, 2015
Messages
82
Here we go again. I have literally thousands of ?resolve updates? in all my GMB accounts. They all seem to invariably be adding ?wheelchair accessible? in the ?amenities? area (though many are adding locations as ?closed? on FRI which is inaccurate in ALL cases!). Is there any way we can run this up the ladder and find out what is going on at Google and clear all these updates? I cannot possibly go through each page and except the update for each without getting carpal tunnel syndrome. Thanks in advance for the input!
 

Caleb

Member
Joined
Nov 10, 2015
Messages
46
I've got it too on everyone of our locations. This time they're asking me for verification of wheelchair accessible entrance, some limited merchandise categories and accepted payment types.

Would it be better served to not say "resolve updates" for every issue they want to bring up. If they want me to add more information then have the message say "provide additional information."

I also received no notification that updates needed to be resolved.

I think I need a hug.
 

jrobbins

Member
Joined
Oct 30, 2015
Messages
82
Thanx Caleb. Glad to hear but sorry you're suffering as well. I hope this is a "bug" that G will fix (as they have done with previous "like" issues) and I will login and these will all be "gone". I would like some feedback to that effect though.....
 

Caleb

Member
Joined
Nov 10, 2015
Messages
46
And in the payments I would mark: credit, debit, checks, and cash-only. Wait... "cash-only"?

cash-only.png

 

jrobbins

Member
Joined
Oct 30, 2015
Messages
82
Caleb,

I am thinking you should take no action on any pages in any of your accounts. It seems to me that this is a back-end problem at Google that they will in turn resolve with you/me needing to take no action. So I?m sitting tight right now and waiting to hear from Linda.....
 

Linda Buquet

Moderator
Joined
Jun 28, 2012
Messages
14,438
Sorry guys, just caught this.

Wise to sit tight and I'll talk to Google now.
 

Linda Buquet

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Jun 28, 2012
Messages
14,438
OK, just reported to Google and am going to bring it up to the Pros group to see if anyone else has the issue. Lots of those guys have big accounts they can look at.
 

chadkimball

Member
Joined
Feb 21, 2014
Messages
194
are you able to just select all, then choose "reject updates" and reject all the updates?
 

Linda Buquet

Moderator
Joined
Jun 28, 2012
Messages
14,438
Report of same thing at Pro Community: <a href="https://plus.google.com/101037504613481726969/posts/UM3fxMoeJpK">Locations Bug?</a>

Hey Chad. Great advice. I don't have a locations account so can't see where/how to do that. Seems if it was obvious, the guys above would have tried it.

James, Caleb & Chad - pretend you are a lower tech business owner and don't know much about GMBL. Would it be obvious to you that what Chad suggested you should do? Is it obvious/easy to find out how?

So often in Google solutions are obvious to the engineers, but not so much to SMBs.
Let me know if the messaging/nav is adequate and if this works so I can give more feedback to Google.
 

jrobbins

Member
Joined
Oct 30, 2015
Messages
82
Chad,

I am unable to "select all" to dispense with all these updates. In fact, since the recent dash changes in GMB, we cant even "apply to all" as we used to be able to do. I am thinking this is a glitch at Google. We encountered a similar issue recently (Linda might remember) where all these "updates" were sprung on all our accounts. Let me know what you hear from G Linda. Thanx!!!! I sent a note about all this to the GMB twitter acct but have gotten no response.
 

chadkimball

Member
Joined
Feb 21, 2014
Messages
194
the apply to all is buried deeper now, it is still there. might not work for your current issue, but fyi if you select a bunch of listings, then click into one of them, then try to change something like hours, it will ask if you want to apply those changes to the rest of the selected listings
 

Margaret Ornsby

Local Search Expert
Joined
Jul 22, 2013
Messages
479
I can attest the discard does not work.

Takes you through the discard process and looks like it works, but the discards don't happen. Refresh the screen and the "resolve updates" notice is still there and the attributes are still on each listing, waiting to be resolved.

<a href="http://content.screencast.com/users/Margarets_Files/folders/Snagit/media/b0ed2443-91db-4d2d-af25-68885c62d31f/2016-12-09_11-58-31.png"><img class="embeddedObject" src="http://content.screencast.com/users/Margarets_Files/folders/Snagit/media/b0ed2443-91db-4d2d-af25-68885c62d31f/2016-12-09_11-58-31.png" width="800" height="165" border="0" /></a>
 

BenFisher

Local Search Expert
Joined
Nov 19, 2015
Messages
199
Getting a few wheelchair accessible under amenities for a lot of listings, but a lot other options that make a ton of sense!
 

Margaret Ornsby

Local Search Expert
Joined
Jul 22, 2013
Messages
479
The list of amenities for restaurants is huge, other biz types short & sweet.

(preview one restaurant's list, too long to include image here) http://www.screencast.com/t/Ynpqr0D4

Can't imagine the headaches right now for large restaurant chains.

Also seeing "resolve updates" on closed listings. Seems a bit odd, but that's the least of the problems at the moment.
 

Margaret Ornsby

Local Search Expert
Joined
Jul 22, 2013
Messages
479
IMPORTANT UPDATE

Just got word back from Google. It's working as intended.

It seems the first round of attributes editing *has* to be accepted. You can then go back and edit the attributes as suits the location via spreadsheet or individual listing.

I was able to batch accept. Now going through and fixing things up.
Am not seeing attributes displaying, so that gives me a little bit of time to put things in the right places.

None of my listings had edits to hours though, so @jrobbins can you wait a couple of days before you accept? That then would give you a few days to do the correct updates before the next Friday comes around...
 

Linda Buquet

Moderator
Joined
Jun 28, 2012
Messages
14,438
Thanks for sharing Google's reply here and at the Pro community Margaret.
I was away from computer for a couple hours. Really appreciate it!
 

Margaret Ornsby

Local Search Expert
Joined
Jul 22, 2013
Messages
479
My pleasure Linda.

Y'know, I really do wish someone would have taken the time to do a wee little banner across the top to tell folks that the first time through they'd need to approve the edits regardless.
 

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