GMB Tracking Number Rejected

mattheffner

Member
Joined
Aug 23, 2018
Messages
33
I'm using a tracking number in GMB and I've been fighting with Google on some listings where they keep changing it back to the main business number. However, last week on one listing they reverted the number, pulled in a few DNI website tracking numbers, and wouldn't let me add the GMB tracking number back. I've recently had this issue with adding a call tracking number in Adwords as a call extension. Seems like the issue is that they can't see the number on the website itself so they aren't convinced it's actually one of the businesses' real numbers. Anyone have suggestions on how to get the tracking number added back?
 

Brian Barwig

Member
Joined
Sep 5, 2014
Messages
69
I had a similar issue. I tried updating the listing with the GMB number as the main number and the real number as a secondary. My GMB number was getting rejected.

The fix I found was odd and simple. I refreshed the listing page, added the GMB number, and it stuck. 🤷‍♂️
 

adammaxum

Member
Joined
Jun 26, 2013
Messages
73
I find the tracking # usually sticks at first, but suggested user edits and google recommendations will sometimes revert to the original number. So you have to keep an eye on the number on the listing because it will sometimes revert back to the main from time to time which makes your call tracking data look bad if you don't catch it soon enough.
 

CrystalH

Member
Joined
Nov 5, 2018
Messages
37
I have had a similar issue. We have been adding the tracking number to the website and also adding the actual local number as an additional number in GMB
 

adammaxum

Member
Joined
Jun 26, 2013
Messages
73
I have had a similar issue. We have been adding the tracking number to the website and also adding the actual local number as an additional number in GMB
If you're adding the # to the website you should be masking the original number, not replacing it, unless they are only ever going to use the call tracking number. If the original number is masked, google still crawls the original number so it doesn't really help unless it's manually reviewed.
 

CrystalH

Member
Joined
Nov 5, 2018
Messages
37
If you're adding the # to the website you should be masking the original number, not replacing it, unless they are only ever going to use the call tracking number. If the original number is masked, google still crawls the original number so it doesn't really help unless it's manually reviewed.
Thanks for the clarification on this. We've been adding them to the website so that there's no mix-up. I really appreciate your input @adammaxum
 

mattheffner

Member
Joined
Aug 23, 2018
Messages
33
@Colan Nielsen yes I do. On some of them Google continuously wants to delete the tracking and move the main business number back to primary. But in this case I can't add the tracking number back at all. I've opted out of the Google Assistant calls on the listing thinking Google might tone down the switching a bit but doesn't seem to help.

@Brian Barwig haha that worked for me just now. It's like my go to when anything tech stops working... turn it off and turn it back on. Thanks for that tip! Hopefully it will stick!
 

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