Google Changes and Publishes Wrong Hours

Caleb

Member
Joined
Nov 10, 2015
Messages
46
Some days I wonder what goes on at Google. They randomly change a location's hours and publish it. Then, I have to go in and manually correct the hours back. I don't have time to fix Google's constant misinformation. It's a horrible user experience and a complete waste of my time.

Why do they keep doing this?
 

Colan Nielsen

Administrator
Joined
Jul 19, 2012
Messages
3,237
Hey @Caleb Google is likely picking up the wrong hours from somewhere. Have you checked some of the more authoritative business directories to make sure everything is accurate across the web?

I see this a lot with businesses with departments that have different hours like a car dealer that has a sales department and a service department.
 

Phil Rozek

Local Search Expert
Joined
Jul 26, 2012
Messages
1,540
@Caleb, what Colan said. Also, I'd check the hours on your or your client's site, particularly in the footer. I've seen Google make changes to GMB info based on the info on the site.
 

Yan Gilbert

Administrator
Joined
Oct 15, 2016
Messages
244
If you can't easily pinpoint where Google may be getting these wrong hours from, a Google search might ferret out the issue. Examples:
'[business name] + 9:00 pm'
'[business name] + Monday'

Check the results that come up and see if any directories have the wrong hours listed.
 

Caleb

Member
Joined
Nov 10, 2015
Messages
46
Thanks for all the good answers. You're all right on with what I've found.

Google is getting the hours off the linked to business page that represents the retail store, auto service portion of our business and the "out-lot" convenience stores that this hours screen grab is representing. The bottom line is that Google is incapable of setting hours unless each part of the business has its own web page.

I have zero plans to create three (or more) pages for each of our locations just so Google doesn't suck so bad at providing a good user experience.
 

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