Google Local Phone support now accepts screenshots

a11c

Member
Joined
Jan 24, 2013
Messages
75
I just noticed in the new Places dashboard, when attempting to contact phone support, an option to supply a screenshot (with the ability to highlight specific areas) and description prior to the call.

Even though I supplied this information, the support team still needed to verify my concerns but I think it is a step in the right direction. This option was not available for old places dashboards on the samples we tested

new phone support.jpg

 

a11c

Member
Joined
Jan 24, 2013
Messages
75
I missed it and I know of two others that did as well. :eek:

I'll do a better job checking next time
 

Linda Buquet

Moderator
Joined
Jun 28, 2012
Messages
14,436
No worries at all Alex. I'd always rather have something reported twice, than have you guys hold back assuming I already posted.

There is so much info here it's easy to miss important stuff and sometimes is hard to find because it gets buried.
 

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