Google Maps Directions leading to old address

manny1020

Member
Joined
Mar 13, 2014
Messages
39
Hello,

I have what seems to be an odd problem with Google Maps.

I have a client that recently moved locations, and while all the information was updated for this new address, when someone brings up directions to the location, they get the right map marker, but the actual driving directions go to the old address.

Here is a pic of what is happening (I hope you can still make out the problem with the blur effect going on):

googlemaps_error.jpg

Anyone know how to fix this? Should I contact Google Support? I did make the changes recently, so it might just update automatically, but want to make sure.

 

Linda Buquet

Moderator
Joined
Jun 28, 2012
Messages
14,441
Yes that image is just a blur so I can't see anything.

If it's a pure maps problem I'm not sure support can help.

I'd ask at the map forum. Maybe they'll tell you it's just a delay in updating or will indicate how long updates take OR maybe they'll tell you it's a bug and someone will escalate for you.
 

manny1020

Member
Joined
Mar 13, 2014
Messages
39
Yes that image is just a blur so I can't see anything.

If it's a pure maps problem I'm not sure support can help.

I'd ask at the map forum. Maybe they'll tell you it's just a delay in updating or will indicate how long updates take OR maybe they'll tell you it's a bug and someone will escalate for you.
Linda, basically the blue directions line ends at the old address, but you see the red blur? That's the map marker, and the blue directions line should be ending/leading there, but it ends at the old address.

I will contact Google support.
 

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